All ideas

Please, implement an ability to see a call transcription and offer an API integration of that capability with other platforms.

When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative

When a user is removed from Ringcentral, all Glip group or one-on-one conversations with that user are lost. With groups, you can convert them to a Team prior to deleting the user to conserve the conversation, but you can't do this with one-on-one...

There are several moments where the dashboard will stop working as designed, which causes us to have unknown datapoints to reflect present disposition of our call queues and technician availability. Consistently having an error that states "No dat...

I think that being able to download the data is a big help but the way PDF are downloaded seems a bit odd to me what's the point of making a graph and setting the metrics on all there items if they aren't going to show more so not with the lob bet...

We would like to know on average how many rings it takes our support department to answer the phone. This is crucial to verify that our staff answers the phone within a certain amount of time.

Some folks communicate with me over SMS, especially those who don't work at my agency. Some folks communicate over RC Messaging. On the Windows, Web and Mobile app, I'm constantly losing messages or toggling between the phone tab (to get SMS messa...

Requesting a feature to have the option to assign voicemails to multiple users.

We want quick internal conference call phone numbers that our internal users can call. For example, extension 8505 or 8506 could be reserved for unlimited conference calls.