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Make changes on provisioning server: CISCO Short Interdigit timer

The end user is having problems with the call failing because they do not dial fast enough. We attempted manual provisioning but, this will take too long in the future if we make any changes. Because we will have to touch every phone, every time.
Don Painter about 1 year ago in Hardware 0 Under review

Calendar View

PLEASE PLEASE MAKE THE CALENDAR MORE USER FRIENDLY SIMILAR TO CLASSIC. WHY DO YOU HAVE TO CLICK ON EVERYTHING & OPEN IT TO SEE WHAT IT SAYS??? NOT SUPER HELPFUL WHEN USING TO ORGANIZE A BUSY COMPANY.
Sheila Weymiller about 1 year ago in RingCentral Admin Portal 1 Needs more information

Fax Automation from Dropbox folders

I would like to drag and drop files into a dropbox folders and have automation to fax out in the order the files are dropped in ..
Guest over 2 years ago in RingCentral Integrations 0 Under review

Resize Picture in Picture Window

The picture in picture window is too small and it is not useable for when others are sharing their screen. It would be helpful to have the ability to expand the size of the picture in picture window. This is helpful for multitasking. I do this wit...
Guest over 2 years ago in RingCentral Video 0 Under review

Directing operator email notifications for non-assigned or non-direct telephone numbers

Currently, SMS and fax email notifications for non-assigned/non-direct telephone numbers are emailed to the email address that is set in the RingCentral operator extension. The only way to redirect those email notifications is to change the email ...
Nathan Medema about 1 year ago in RingCentral Admin Portal 0 Under review

Maintain continuity of Ring Groups

We have run into issues when one deskphone in a ring group is unplugged for one reason or another and the ring group stops working correctly. The inbound call rings for maybe half a ring and then hangs up on the caller. We have also run into issue...
Susan Pieroni about 1 year ago in RingCentral Phone 0 Under review

Comprehensive User view similar to InContact Agent TimeCard report

InContact has an Agent TimeCard report that is a high level view of agent working time. Take that concept and give me an hour be hour summary of inbound/outbound calls, SMS, faxes.
Will Snyder about 1 year ago in RingCentral Analytics 0 Future consideration

Add RingCentral phone link handler to browsers on install

When I click a web link, RingCentral isn't on the list of available phone apps by default in Chrome, Edge, IE. Firefox allows you to pick a program from Windows file explorer, but the other 3 don't, they just provide a static list. RC should ask t...
Dave Mathias about 1 year ago in RingCentral Phone 1 Under review

Report - KPI of calls On Hold for a period of time.

Very important to determine hold times..
Danny Lampel about 1 year ago in RingCentral Admin Portal 0 Under review

Standalone Device for Video Meetings only Feature

all-in-one combo with display/speaker/mic device used for Video meetings only. A device that is no longer connected on PC. something along the lines of this: https://portal.facebook.com/products/
Manny Lam over 2 years ago in RingCentral Video 0 Under review