Skip to Main Content

All ideas

Showing 5809

Additional View Modes

I would add 2 additional view modes. 1 = "full browser" link so you can provide a link to someone who has to also log in with Ring Central, but would have the ability to see the dashboard easily "full page" basically. The other would be "presentat...
Richard Valenta about 1 year ago in RingCentral Analytics 1 Planned

Call Queue and Transferring calls to multiple companies.

My company transfers our calls to different partners, let's say in this case Company 1 and Company 2. I want to be able to call ONE RC number and yoru system decides what company the call would be transferred to based on rules and parameters I set...
Ted Tsuji about 1 year ago in Developer Platform and APIs 0 Under review

Allow users to send and receive audio files/notes in text

Like with SMS/MMS messaging on smartphones, allow RingCentral users to send audio notes/files as text messages to other phones. Sometimes it is easier to send an audio message for the recipient to be able to hear and replay as needed or it is safe...
Jason Levine about 1 year ago in RingCentral Phone 0 Under review

Screen Share with Audio

We would love to screen share with audio on the windows desktop app. I dislike having to long into ringcentral.com on the browser to use this feature since our whole team uses the windows desktop app
Fatmir Xhilaj about 1 year ago in RingCentral Web/Desktop App 2 Already exists

Pop-up with extra information for a call queue

This pop-up will provide additional information for a call queue for example, a link to a certain page, or a message to the person answering the phone that lets them know if specific steps have to be taken for that specific call queue.
Leonel Aviles about 1 year ago in RingCentral Web/Desktop App 0 Under review

Add Keyboard Shortcut to manage RingOut

Some of our users change their RingOut number on an almost daily basis (eg when working from home using a remote desktop). It would be helpful to have a Keyboard Shortcut to take you to the RingOut managment setting to streamline the process. Thanks
Mark Price about 1 year ago in RingCentral Phone 0 Under review

Add ExtensionId to message-store phone number objects

I'm listening to the /account/~/extension/~/message-store/instant?type=SMS webhook events, to obtain inbound text messages per extension. I have ALL extensions on my account coming into one endpoint. It'd also follow a 'standard' thats close to th...
Brandon Hein about 1 year ago in Developer Platform and APIs 0 Under review

Maintain Position of Phone Options in Call Handling

When trying to change my call handling from going only to my mobile app to going only to my soft phone, the entry for my mobile phone starts at the top and then gets switched out for my soft phone after I toggle off the mobile app. It's annoying t...
Caleb Thomas about 1 year ago in RingCentral Mobile App 0 Under review

Please add multiple save options once an evaluation is complete.

Presently, the only option is to save and send to agent. It would be helpful to be able to just save to record data or also save and send to manager/supervisor.
Phylicia Clemons about 1 year ago in RingCentral Contact Center 1 Future consideration

Make RingCentral contacts show up when I receive a text to my email

My colleagues receive my emails, meaning they are able to see the texts that RingCentral forwards to my email (in case I'm unavailable or out of the office). The problem with this, is that they only show the person's phone number, and not the cont...
Nicole Redifer about 1 year ago in RingCentral Mobile App 0 Under review