Skip to Main Content

All ideas

Showing 6565

Button to mute phone but not all other notifications

I would love to have a setting to be able to shut myself off from receiving incoming calls but not fully "do not disturb" so I can hear when people message me directly or if there is communications in chats. If we have it on DND now people message...
Nicole Valliere 6 months ago in RingCentral Web/Desktop App 0 Under review

Add Group Paging Names to Screen

I'd like to add text to the paging screen? I'd like to add the paging extensions that can be pressed. Much easier that passing out phone cheat sheets that everyone loses. Using Mitel 6940 units
Brian Jobes 6 months ago in Hardware 0 Under review

International Outbound Calling Controls

Would like the option to give a User or Site the ability to make outbound international calls. Currently, when you enable this feature all users are able to make international calls.
Brenna Rabon 6 months ago in RingCentral Admin Portal 0 Under review

Callers in a Queue Take Turns Answering Calls

Instead of the phone ringing to everyone who is listed in a queue and some people always letting others answer the phones, this new idea would cause incoming calls to rotate through callers with only one phone ringing at a time until everyone has ...
Nathaniel Morris 6 months ago in RingCentral Phone 0 Under review

Add Entire User Group to Primary Members in Call Queues

Adding members is cumbersome, espessially if you have them spanned over multiple pages. We should be able to simply add an entire User group to a queue.
Steve Carroll 6 months ago in RingCentral Admin Portal 0 Under review

Global Custom Rules

We use custom rules for a number of our lines - many of these forward to cell phones or external lines or extensions at various points during the week, on-the-fly. Rules are interchangeable across all our queues (maybe 20 custom rules). Currently ...
Steve Carroll 6 months ago in RingCentral Admin Portal 0 Under review

ERPNext Support

ERPNext is a comprehensive, cloud-focused, open-source ERP system by Frappe. The software is very user-friendly, and accessible to businesses looking for their first ERP system. Integrating these two softwares could create many powerful tools, wit...
Ricardo Marimon 6 months ago in RingCentral Integrations 0 Under review

Ability to customize record call option in app

Ability to customize location for "Merge call", "Transfer call", "Record call", etc. in RC app to better accommodate work flows
Chad Peddycord 6 months ago in RingCentral Web/Desktop App 0 Under review

I would like to upload all my contacts in bulk rather than 1 at a time.

i would like to drag and drop a contacts database from excel into RingCentral. People in inspections, sales, or purchasing as well as other areas where they make numerous contacts would benefit from being able to import contacts in bulk.
Melissa Ellis 6 months ago in RingCentral Phone 0 Under review

Selective application of global filters

We would like to be able to change the dates globally on a dashboard without also having to change hours or days of the week for day segmentation analysis.
Katie Lopez 6 months ago in RingCentral Analytics 1 Needs more information