Customer Ideas Portal

If you decide to use Microsoft Teams interface with Direct routing , 911 nomadic no longer works. But Teams can pass the data to Ring Central or other direct routing connection in case of 911 call. Without it Teams as a client is useless and shoul...

Currently using the touch tone keypad when in a call sends a pulse tone for each button pressed. Some menu navigation systems need a longer tone to recognize the button pressed. Would like to see a setting within the Ring app to be able to set the...

Allow me to toggle off the text feature on a per line basis

I need to transfer all my contacts from my iPhone into the RingCentral app in one simple action.

Currently when a transfer is initiated, the receiving agent only gets info about the incoming consumer number and not about the agent who initiated the transfer. This means that to establish a full transfer to a new agent, it requires additional t...

We can mute a specific person, but they can unmute themselves right after. If we want to mute them, we have to mute everyone and uncheck the allow to unmute button. Then we have to unmute everyone else. We should be able to mute and keep muted a s...

We want the ability for a meeting owner or moderator to block a specific participant from using the chat feature. There is a mute feature for voice, so we want there to be one for chat too. Also, for there to be a way for everyone be able to messa...

Sometimes we need to create a conversation between two or more people. Often, you can just cut and paste the email and click enter. The contact will then be added to the list of email(s) you wish to connect with (to intiate a discussion). This is ...

It would be great to add the ability to received notifications for missed calls for delegated calls. Often the Executive assistant needs to return missed calls and if they do not have access to the notifications, it's very limiting.

This is useful to Department leads os that they can filter out their own departments/groups.