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All ideas

Showing 7574 of 7574

Quality Planner - Attach Customer Phone Number when account populates under tasks

Currently, to locate a customers account you need to search the Contact ID in interactions to locate the customer phone number. It would expedite the process to have the customer phone number populate as a header as well.
Christina Burris about 2 years ago in RingCentral Contact Center 1 Future consideration

Set up new user E-Mail limited to 48 hours

It would be helpful if the welcome E-Mail for a new user could be sent more than 48 hours in advance. Under the current system, the user has to respond quite quickly and may not be able to if traveling. The 48 hour limit also means that we cannot ...
Alan Kobb about 2 years ago in RingCentral Admin Portal 7 Under review

outlook contact

I am using RingCentral Phone (phone icon) and I am not able to view my Outlook Contacts (even though I have installed Outlook on my computer)
Rafael Umali about 2 years ago in RingCentral Phone 0 Under review

Expand the video messaging

We just got the December update allowing videos to be messaged within the mobile app. It's great. But we want to have this ability within the desktop and the ability to video text people outside the company
John Wilkinson about 2 years ago in RingCentral Phone 1 Under review

toggle between 2 or more separate accounts in RC App and in the Admin portal

toggle between 2 separate accounts in RC App
Jenny Zarate about 2 years ago in RingCentral Web/Desktop App 0 Under review

Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page

Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click...
Doug Flood about 2 years ago in RingCentral Admin Portal 4 Future consideration

For RC Video: Outlook calendar automatically sync scheduled meeting with the admin portal

Updating or canceling an existing scheduled meeting from the outlook calendar should automatically sync with the admin portal. Currently, we still need to open the scheduled meeting in the outlook calendar then open RC scheduler and click update t...
Rommel Peralta about 2 years ago in RingCentral Video 0 Under review

Paging from and to the RingCentral Desktop App

Currently, RingCentral only allows paging from a supported physical phone or a RingCentral Mobile app. Many users I have worked with have expressed frustration with this since many companies working with RingCentral are migrating from users using ...
Safari Admin about 2 years ago in RingCentral Web/Desktop App 4 Already exists

Be able to edit video meetings for whom I can schedule them

Called once each month over past 3 months to get this resolved to no avail. Before your upgrade/migration I could see and edit any virtual meetings for the other person for whom I have privileges to schedule, on behalf of. I cannot do that any lon...
Diane Ziegler about 2 years ago in RingCentral Video 1 Under review

Incoming Call Announcement - Press 1 - Disable for Queues

When you want to simultaneously ring non-RingCentral devices with your RC app, and you go to answer the call on that device, it will play an announcement to press 1 to confirm the call. You are able to disable that for your direct calls, but for C...
Doug Neiheisel about 2 years ago in RingCentral Web/Desktop App 4 Under review