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Ability for a call queue manager to see all the recorded phone calls of the users they manage on all the call queue's they are set to manage

Currently call queue manager's have the option to toggle from one queue to another to access the call logs to listen to recorded calls but what the cust wants is for the call queue managers to see all the call logs of all the call queues they mana...
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Unconditional Call forwarding

If we have a Call Queue and an extension assigned to a call Queue, I have extensions that auto forward to an external non Ring Central phone number and would like to be able to make it forward with out have to answer and press 1. If we dial the ex...
Guest about 2 years ago in RingCentral Phone 1 Already exists

Play hold music while transferring a call

I use the app a lot for our reception line and currently when you go to "more" then "transfer", the call stays live while pulling up the extension to which you are transferring. It would be useful if the call was put on hold while the transfer was...
Guest about 2 years ago in RingCentral Mobile App 1 Under review

Ability to Type Instead of Speak During Phone/Video Calls

People that have difficulty speaking, or cannot speak, cannot use RingCentral to place a phone call or speak during a video call (they could use chat, but this feature is something we would like to extend to video calls as well. We would like for ...
Bethany Garcia about 2 years ago in RingCentral Web/Desktop App 1 Under review

Integration with ManageEngine/ServiceDesk Plus

RingCentral integration with ManageEngine/ServiceDesk Plus for robotics/automation
Stacy Palmer about 2 years ago in RingCentral Integrations 1 Under review

Ability to select "Call Me" Feature option in advance of meetings or default setting

I like the "call me" feature but it's not super useful when I am already in a position to log into the app to direct the meeting to "call me". We have several meetings throughout the day, and occasionally I am in between offices or the bank or at ...
Guest about 2 years ago in RingCentral Meetings & Webinar 1 Under review

RC widget to be able to warm transfer

We use the RC widget inside of our programs, calls are answered via this widget, we are able to xfer a customer direct "cold" xfer, however; we are not able to "warm" xfer.
Hajri Tonuzi about 2 years ago in Developer Platform and APIs 2 Under review

allow changes to meeting e-mail template

The template for the ring central e-mail invitation can not be edited, except one produced. Allow the edit to customize the e-mail to your company and wording. A no brainer if you are trying to customize the service!
John Macleod about 2 years ago in RingCentral Admin Portal 1 Under review

Voice to Text and Include Attachment Setting

We noticed the Voice to Text feature will always send voicemail transcripts regardless of the setting of "Include attachment with email" in voicemail notifications. We suggest not including any of the voicemail content if a user selects notificati...
Dean Eckstrom about 2 years ago in RingCentral Web/Desktop App 1 Under review

Transfer to an extension from a cell phone

All of our agents use their cell phone as a virtual extension. When call call is transferred to them from RC, sometimes they need to transfer the call to another user/extension. It would be awesome if they could do that without using the RC app.
Josh Gorrell about 2 years ago in RingCentral Phone 2 Under review