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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576 of 7576

Be able to edit video meetings for whom I can schedule them

Called once each month over past 3 months to get this resolved to no avail. Before your upgrade/migration I could see and edit any virtual meetings for the other person for whom I have privileges to schedule, on behalf of. I cannot do that any lon...
Diane Ziegler about 2 years ago in RingCentral Video 1 Under review

Incoming Call Announcement - Press 1 - Disable for Queues

When you want to simultaneously ring non-RingCentral devices with your RC app, and you go to answer the call on that device, it will play an announcement to press 1 to confirm the call. You are able to disable that for your direct calls, but for C...
Doug Neiheisel about 2 years ago in RingCentral Web/Desktop App 4 Under review

Separate the Call Forwarding & Voicemail

Could you please separate these features, as they were previously separate and named as "Call Handling & Forwarding" and "Messages". In the Roles section, the new combined feature is not even listed. In the Roles section under "User Settings" ...
Nestor Salcido about 2 years ago in RingCentral Admin Portal 2 Under review

Main text differentiate

I noticed that my main line texts are coming to me, but I don't know that until I text them back.
Kaylee Jeter about 2 years ago in RingCentral Web/Desktop App 0 Needs more information

View all messages I've sent

It would be helpful if I could view all the direct messages I've sent to all other users in my company in one place - the same way you can search for a key word to see all conversation on that key word. This would be helpful for accountability. Pr...
Juana - Juanita - Chavez she|her about 2 years ago in RingCentral Phone 0 Under review

Create a chat thread when responding to a specific chat post vs quoting and adding it into the existing chat flow.

This idea cleans up the chat when there are a lot of responses to a specific chat post.
Jason Lee about 2 years ago in RingCentral Web/Desktop App 0 Under review

More control over physical desk phone display name

It would be nice to have more control over the desk phone line display and internal caller display name. Right now the phone's use the 'firstname' and 'lastname' fields on the Admin portal, which is fine for organizational purposes, but lacks from...
James Marshall SA about 2 years ago in RingCentral Admin Portal 0 Under review

Allow the 'RingCentral App' for Android/iPhone to work as an endpoint (agent leg) in Contact Center

The endpoint/agent leg when using MAX agent with Station ID is limited to deskphone and desktop application only. Please offer greater flexibility by allowing the RingCentral Moble App to work with Contact Center.
James Marshall SA about 2 years ago in RingCentral Contact Center 0 Future consideration

Calling Waiting On Business Lines

There should be an option to be able to place calls on hold and answer other calls on the same phone. Right now because 3 phones share the same main line I'm having to run from one desk to the other and place on hold even though their all calling ...
Hillary Mezzacasa about 2 years ago in RingCentral Phone 1 Under review

Allow for reports to be exported via embed code.

I would like to embed the code for Ring Central reporting into other reporting solutions. For my specific use it would be HubSpot, but anything that allows for embed would benefit from this.
Guest about 2 years ago in RingCentral Analytics 3 Future consideration