All ideas

Adding a dropdown menu for the "department" section when adding a new user, is important for the organizing of groups. For example, if one were to mistype a department(when creating a new user), a new department will be created. If there was a dro...

It would be great if we get reminder email for any unread SMS/Voicemail/FAX for more than 2-3 days old ?

This feature already exists in Zoom and is mentioned in the RC settings thought it does not exist in practice. To be able to easily connect a 3rd party AI captioning software such as webcaptioner.com would be much easier than typing captions and m...

Like the ability to drag and drop re-order my favorites, I'd like to be able to do the same with my teams.

Currently call queue manager's have the option to toggle from one queue to another to access the call logs to listen to recorded calls but what the cust wants is for the call queue managers to see all the call logs of all the call queues they mana...

If we have a Call Queue and an extension assigned to a call Queue, I have extensions that auto forward to an external non Ring Central phone number and would like to be able to make it forward with out have to answer and press 1. If we dial the ex...

I use the app a lot for our reception line and currently when you go to "more" then "transfer", the call stays live while pulling up the extension to which you are transferring. It would be useful if the call was put on hold while the transfer was...

People that have difficulty speaking, or cannot speak, cannot use RingCentral to place a phone call or speak during a video call (they could use chat, but this feature is something we would like to extend to video calls as well. We would like for ...

RingCentral integration with ManageEngine/ServiceDesk Plus for robotics/automation

I like the "call me" feature but it's not super useful when I am already in a position to log into the app to direct the meeting to "call me". We have several meetings throughout the day, and occasionally I am in between offices or the bank or at ...