All ideas

Something happened either with Avaya or Ring Central this weekend and now all my phones need to be rebooted. Rather than asking and trusting the end users to do this, it would be most helpful if I could just execute a command in the control panel ...

I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.

See attached. Before we were forced to switch to add our users to Service.RingCentral, our agents had multiple usernames on the engage voice side. They could pick and choose which login they would be getting into depending what campaign they neede...

Allow a download of all extensions on an account (users, limited extensions, call queues, etc) and associated hardware serial numbers. Its annoying that in order to gather a list of all of the extensions on an account and the assigned hardware to ...

Allow a site manager to trigger the afterhours rule, without granting admin permission or allowing access to the IVR. This would be especially helpful for early/emergency closure of a site due to weather.

If a user is using the mobile app while sitting at their desk and a page comes through their desk phone, it would be helpful to have the ability to suppress the announcement to the desk phone. It may be inappropriate for the caller on the other en...

Would be nice to have the ability to check on the back-end when "mysterious" users join a meeting.

If we have this feature, the Admin will be able to determine or identify who joined in by validating the phone number.

Oh my god! You are killing my productivity with this aggravation! I am unable to keep the message window open in a "float" over other windows so that the messages stay open and visible. It closes every time I move away from the window to do someth...

I am continually frustrated dealing with your support site. Your service can make or break your customer relationship and impact customer retention. There are many improvements needed to the support site and case handling. Here are my suggestions ...