Skip to Main Content

All ideas

Showing 6988

Manage external apps or URLs for incoming calls - add option for "external calls only"

We use the option to provide pop up information (website) about the customer for our customer care team and it is really usefull. The issue is the URL is opened for every incoming call, including internal ones.Is it possible to add the option so t...
Piotr Sikora 3 months ago in RingCentral Web/Desktop App 0 New

Should have the option to choose the play speed of the prompts

Was uploading the prompts should have the option to slow or to speedup the play or bitrate of the uploaded prompts
James Paul Bermoy 4 months ago in RingCentral Admin Portal 0 New

Create an item under role to remove a user's ability to pause an automatically recorded call

Some Companies do not want to allow their users to pause an automatically recorded call. There is no option to disable this pause recording option when on an active call from the desktop app. Possible solution is to Create an item under role to re...
Nordicom Tech 4 months ago in RingCentral Web/Desktop App 0 New

Option to block SMS in RC App log

To have the ability to block SMS directly from the RC app log
Ralph Reyes 4 months ago in RingCentral Web/Desktop App 0 New

Transfer to External Number

Would be helpful to have the ability to transfer a call to an external number easily without having to type the external number.
James Peterson 4 months ago in RingCentral Web/Desktop App 0 New

Connect calls to live radio broadcasting

A way to c onnect calls to live radio broadcasting.
Jessa Remo 4 months ago in RingCentral Web/Desktop App 0 New

Transmitted Page Count in GET Message Store API

When calling the GET Message Store API endpoint, if the fax failed to transmit completely, I want to know how many pages were transmitted successfully so I can retransmit the document with no repeated pages and also limit my future transmissions t...
Mark Broadhead 4 months ago in Developer Platform and APIs 0 New

Increase the number to be added on external forwarding for custom rule

When I was creating a custom rule for a user extension external numbers, It would be useful for us to add all the forwarding numbers and just toggle it to who the call will be forwarded to
James Paul Bermoy 4 months ago in RingCentral Admin Portal 0 New

Allow downloading of call records through the app.

Downloading of call records through the RingCentral app instead of going to admin portal.
Stellvester Ajero 4 months ago in RingCentral Mobile App 0 New

Tracking Inbound and Outbound messages

For our company, we use text messages to send reminders to clients. I would like to be able to track outbound text messages for the day and what each of them say. We used to use a platform called Doctor Connect. With that system I could go to repo...
RFPT Admin 4 months ago in RingCentral Admin Portal 0 New