All ideas

We use the option to provide pop up information (website) about the customer for our customer care team and it is really usefull. The issue is the URL is opened for every incoming call, including internal ones.Is it possible to add the option so t...

Was uploading the prompts should have the option to slow or to speedup the play or bitrate of the uploaded prompts

Some Companies do not want to allow their users to pause an automatically recorded call. There is no option to disable this pause recording option when on an active call from the desktop app. Possible solution is to Create an item under role to re...

To have the ability to block SMS directly from the RC app log

Would be helpful to have the ability to transfer a call to an external number easily without having to type the external number.

A way to c onnect calls to live radio broadcasting.

When calling the GET Message Store API endpoint, if the fax failed to transmit completely, I want to know how many pages were transmitted successfully so I can retransmit the document with no repeated pages and also limit my future transmissions t...

When I was creating a custom rule for a user extension external numbers, It would be useful for us to add all the forwarding numbers and just toggle it to who the call will be forwarded to

Downloading of call records through the RingCentral app instead of going to admin portal.

For our company, we use text messages to send reminders to clients. I would like to be able to track outbound text messages for the day and what each of them say. We used to use a platform called Doctor Connect. With that system I could go to repo...