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Add Restart All Phones Option to ACO Management Console

Something happened either with Avaya or Ring Central this weekend and now all my phones need to be rebooted. Rather than asking and trusting the end users to do this, it would be most helpful if I could just execute a command in the control panel ...
Lee Collard about 1 year ago in RingCentral Admin Portal 0 Under review

During Bulk uploads, Find and Fix problem where upload hangs until Tier 3 kills the process

I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.
Roger Mulock about 1 year ago in RingCentral Admin Portal 0 Under review

Add additional fields on the Engage Voice Login screen for users with multiple agent choices.

See attached. Before we were forced to switch to add our users to Service.RingCentral, our agents had multiple usernames on the engage voice side. They could pick and choose which login they would be getting into depending what campaign they neede...
Ryan Bartlett about 1 year ago in RingCentral Engage Voice 0 Under review

Allow download of all extensions

Allow a download of all extensions on an account (users, limited extensions, call queues, etc) and associated hardware serial numbers. Its annoying that in order to gather a list of all of the extensions on an account and the assigned hardware to ...
Cory Barnes about 1 year ago in RingCentral Admin Portal 0 Under review

Allow site manager to trigger afterhours rule for site without granting admin permissions

Allow a site manager to trigger the afterhours rule, without granting admin permission or allowing access to the IVR. This would be especially helpful for early/emergency closure of a site due to weather.
Cory Barnes about 1 year ago in RingCentral Admin Portal 0 Under review

Suppress page notification on desk phone when user is on a mobile app call

If a user is using the mobile app while sitting at their desk and a page comes through their desk phone, it would be helpful to have the ability to suppress the announcement to the desk phone. It may be inappropriate for the caller on the other en...
Steve Lekutis about 1 year ago in RingCentral Admin Portal 0 Under review

Log phone numbers of call-in users for RC Video

Would be nice to have the ability to check on the back-end when "mysterious" users join a meeting.
Brett Horst about 1 year ago in RingCentral Video 0 Under review

Option to view what phone number dialed in during a Meeting under Analytics > Meeting Dashboards

If we have this feature, the Admin will be able to determine or identify who joined in by validating the phone number.
Ian Christopher Santos about 1 year ago in RingCentral Analytics 0 Under review

"floating window" for text messages in the ring app

Oh my god! You are killing my productivity with this aggravation! I am unable to keep the message window open in a "float" over other windows so that the messages stay open and visible. It closes every time I move away from the window to do someth...
Jennie Williams about 1 year ago in RingCentral Phone 1 Under review

Improve your support web site and standardize your support practices with a customer focus

I am continually frustrated dealing with your support site. Your service can make or break your customer relationship and impact customer retention. There are many improvements needed to the support site and case handling. Here are my suggestions ...
Denise DeLange about 1 year ago in RingCentral Web/Desktop App 2 Under review