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Customer Ideas Portal

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Call Log differentiate between READ and UNREAD calls

When there are a lot of phone calls, and for quality and training purposes you are monitoring the calls, and it is very hard to keep track of which phone call you already monitor, and where you up to. SOLUTION will be to differentiate between read...
Israel Lundner about 2 years ago in RingCentral Admin Portal 1 Under review

samsara trucking dispatching gps

we have a tow company and use samsara to keep track as to where are drivers are located and gives us updates about the trucks performance
Guest about 2 years ago in RingCentral Integrations 0 Will not implement

Fax Outbound Caller ID number

the outbound fax number in transmission results should show the DID of the user NOT the main number to avoid confusion on the side of the sender
Steve Main about 2 years ago in RingCentral Web/Desktop App 5 Under review

Alternate Phone Calls Between Groups

As we are growing local business we would like to be able to have a phone number that is listed on or website and when a customer calls that number it will alternately ring between two phone groups (two stores) to distribute the customers evenly.
Guest about 2 years ago in RingCentral Phone 0 Under review

British Columbia Conference Call Numbers

There are no BC dial in numbers to send to clients.
Guest about 2 years ago in RingCentral Meetings & Webinar 3 Already exists

Blacklist / block callers - an implementation idea

I see several ideas on blocking calls company-wide but here is how I would like to see it implemented. A blacklist table that after I put in a phone number I can check boxes that block that number from calling, texting, or faxing us. I also want a...
Oak Norton about 2 years ago in RingCentral Admin Portal 0 Under review

Feature to be able to download all text messages and save as a document.

For compliance purposes
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Call Queue ring status/ availability customization

Allow users to quickly turn on or off their call queue ring status so they will not be disturbed during meetings/ breaks rather than completely removing themselves from the queue. A quick on and off feature in the RC App or the Phone application o...
Guest about 2 years ago in RingCentral Web/Desktop App 3 Already exists

Break from rings between calls in call queue

To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing ...
Guest about 2 years ago in RingCentral Phone 0 Under review

Block SMS/Text messages without blocking phone calls from the same number

We are a healthcare company and provide some mental health services to our community through telehealth using RingCentral. We need to have the ability for our clients to reach their doctors and therapists via phone calls, but do not want the clien...
Guest about 2 years ago in RingCentral Phone 0 Under review