Customer Ideas Portal

When there are a lot of phone calls, and for quality and training purposes you are monitoring the calls, and it is very hard to keep track of which phone call you already monitor, and where you up to. SOLUTION will be to differentiate between read...

we have a tow company and use samsara to keep track as to where are drivers are located and gives us updates about the trucks performance

the outbound fax number in transmission results should show the DID of the user NOT the main number to avoid confusion on the side of the sender

As we are growing local business we would like to be able to have a phone number that is listed on or website and when a customer calls that number it will alternately ring between two phone groups (two stores) to distribute the customers evenly.

There are no BC dial in numbers to send to clients.

I see several ideas on blocking calls company-wide but here is how I would like to see it implemented. A blacklist table that after I put in a phone number I can check boxes that block that number from calling, texting, or faxing us. I also want a...

For compliance purposes

Allow users to quickly turn on or off their call queue ring status so they will not be disturbed during meetings/ breaks rather than completely removing themselves from the queue. A quick on and off feature in the RC App or the Phone application o...

To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing ...

We are a healthcare company and provide some mental health services to our community through telehealth using RingCentral. We need to have the ability for our clients to reach their doctors and therapists via phone calls, but do not want the clien...