Skip to Main Content

Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576

Starting a RingCentral Partner Advisory Group

We are looking to establish a RingCentral Partner Advisory Group, please reply if there is any interest in joining.
Darren Lebel 26 days ago in RingCentral Admin Portal 1 New

Imply date in greeting message.

For example, "It is #todayDate." The system would provide a date that is consistent with my location and timezone in my admin record. A tag such as this would be great!
Jim Deanda 27 days ago in RingCentral Admin Portal 0 New

Call timer should only start once somebody actually answered the call

When someone is calling the customer's direct number, the caller's screen shows that the timer started running when it was only ringing Customer's verbatim: When someone calls my number, as soon as the call is connected it is perceived by the call...
Laine's Enterprise 27 days ago in RingCentral Phone 0 New

Microsoft Teams - Ring Central Scheduler Integration

You can now access Ring Central within Microsoft Teams which is amazing and so helpful, however one small feature that isn't available yet is to use the Ring Central Scheduler option which is used to generate a Conference Call and a Toll Free numb...
Sean Scarmack 28 days ago in RingCentral Integrations 0 New

Ajouter dans les reporting les appels entrants rejetés par les agents

Objectif : suivre les agents qui ne prennent pas les appels acheminés sur leurs postes.
Alan LOUYER 28 days ago in RingCentral Analytics 0 New

Le system doit détecter qu'un agent est en file d'attente et donc ne pas acheminer l'appel client sur son poste lorsqu'il passe par le standard.

Objectif : acheminer les appels sur les agents disponibles.
Alan LOUYER 28 days ago in RingCentral Web/Desktop App 0 New

Add keyboard shortcut for next unread msg

This is the primary reason I go into the RingCentral app throughout the day, catching up on unread messages. I believe for a while you had this feature. It'd be great to be able to navigate up and down in the list of unread conversations shown in ...
Rick Case x567 (PT) 28 days ago in RingCentral Web/Desktop App 0 New

Hide Hover Tool Tip When Typing

The tooltip that appears when hovering over the icons above the message line does not go away after you start typing. The tooltip covers the message text box and you can't see what you're typing. This is annoying and requires you to move your hand...
Bryan Gentle 28 days ago in RingCentral Web/Desktop App 0 New

Adding additional Line within User Extension

We are a company who always use Conference call on their Deskphone. We want to utilize all of the lines on our Deskphone wherein while we are using Line 1 and Line 2 (with customers) we need want to use another line to call another client (externa...
Ranier Gallego 28 days ago in RingCentral Phone 0 New

Provide a way to see how many Contac Center Agents are available for a phone call

Currently, we can only see how many agents are logged into the Max Agent, but if they have not properly logged into their phone, they are not available to take calls. Call Center supervisors would like to know how many agents are available to take...
Laura Locher 29 days ago in RingCentral Contact Center 0 New