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Report to identify how many unique callers were answered or missed in a day.

We have a report showing how many missed calls happened in a set time period. I'd like to identify how many unique customers this likely was. If we know that the same number called 8 times in five minutes and we couldn't answer that was one missed...
Josh Bartlett over 2 years ago in RingCentral Analytics 0 Under review

Phone call satisfaction feedback/survey

How to setup a feedback/survey for our RingCentral calls? For example, when the call is ended, the customer can press 1 or 2 to express satisfaction or not satisfaction.
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Add local call-in number for India on audio calls

RingCentral provides local dial-in numbers for virtually every major country except India. It's very helpful.
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

Add ability to turn off recording announcement.

In certain states(Colorado) you do not need to announce a call is being recorded, as only one participant on the call may know if the call is recorded, by law. We would like to take off the announcement that a call is being recorded per extension,...
Brandon Parker over 2 years ago in RingCentral Phone 2 Already exists

Add link to look up phone MACs for all extensions

I would like to see a link link to just look up MAC's of phones. When I had 1600 phones shipped to me, there was not an easy way to just scan/input the MAC of the phone and see who it belonged to.
Brandon Parker over 2 years ago in Hardware 0 Under review

Addition to Dynamic Address Book

Agent's utilizing MAX agent address book would like to provide the DID / digital line number for external callers ahead of transferring to the employee.
Omar Hurtado de Mendoza over 2 years ago in RingCentral Contact Center 0 Future consideration

[ignore me] test status flow

status workflows
Sofia Nguy over 2 years ago in RingCentral Web/Desktop App 1 Will not implement

Disable Recording Function for Specific Users

There are certain members in our company that should never have their calls recorded. Since a lot of people work from home, they should be able to have privileged conservations without the line being recorded.
Guest over 2 years ago in RingCentral Web/Desktop App 3 Under review

Password protect when join a meeting/conference

Currently, my Host number and Paritcipant number always the same. This allow someone that already join my meeting to dial-in on my other conferences. This method of meeting should not be use any more. Unless 1, we get a new random Participant numb...
Guest over 2 years ago in RingCentral Meetings & Webinar 1 Already exists

Additional Reporting Feature on Call Log: How long it takes to answer a call

Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.
Guest over 2 years ago in RingCentral Phone 1 Under review