All ideas

We have a report showing how many missed calls happened in a set time period. I'd like to identify how many unique customers this likely was. If we know that the same number called 8 times in five minutes and we couldn't answer that was one missed...

How to setup a feedback/survey for our RingCentral calls? For example, when the call is ended, the customer can press 1 or 2 to express satisfaction or not satisfaction.

RingCentral provides local dial-in numbers for virtually every major country except India. It's very helpful.

In certain states(Colorado) you do not need to announce a call is being recorded, as only one participant on the call may know if the call is recorded, by law. We would like to take off the announcement that a call is being recorded per extension,...

I would like to see a link link to just look up MAC's of phones. When I had 1600 phones shipped to me, there was not an easy way to just scan/input the MAC of the phone and see who it belonged to.

Agent's utilizing MAX agent address book would like to provide the DID / digital line number for external callers ahead of transferring to the employee.

status workflows

There are certain members in our company that should never have their calls recorded. Since a lot of people work from home, they should be able to have privileged conservations without the line being recorded.

Currently, my Host number and Paritcipant number always the same. This allow someone that already join my meeting to dial-in on my other conferences. This method of meeting should not be use any more. Unless 1, we get a new random Participant numb...

Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.