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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

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Remember Me is missing - Add remember username back to sign in

https://na1.nice-incontact.com/login/#/ does not have option to remember username. Login.incontact.com does have remember me option. See attachments.
Guest over 2 years ago in RingCentral Contact Center 0 Future consideration

Add meeting history for recent meetings

Having recent meeting IDs in the very helpful for meetings that occur regularly. The old app had the last 5 or so meeting IDs available in the drop down, and that would be good to bring back.
Guest over 2 years ago in RingCentral Meetings & Webinar 1 Under review

Reporting needed by IVR button press

We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...
Guest over 3 years ago in RingCentral Phone 0 Under review

Block the ability to transfer calls to queues numbers

Sometimes agents abuse transfering calls to queues extensions, would it be very helpful if the admins have the ability to block transfers to queue extension numbers specially blind transfers.
Alan Leyva 10 months ago in RingCentral Admin Portal 0 Under review

Fix your call reports

To work
William Molen 10 months ago in RingCentral Analytics 0 Needs more information

troubleshooting button.

Add a troubleshooting button we can access on any page when something goes wrong we can hit the button and run a quick diagnostic check so when we call in we can tell you exactly what the issue is and we can get a quick fix instruction from you. T...
Patricia Sepulveda 10 months ago in RingCentral Web/Desktop App 0 Under review

Block Company name on Caller ID when using primary number

When choosing to use your personal number and not the main company number, have the option of not having the company name show up as well. I don't like to use "Blocked" as then people don't pick up, yet I occasionaly don't want people necessarily ...
Rivka Silberberg 10 months ago in RingCentral Phone 0 Under review

Add skills to dispositions

At the minute when you create a new disposition to add it you have to go to the skill you want it adding to and add it there. If you are only adding 1 disposition and want it adding to all your skills this in incredibly time consuming and ineffici...
Ben Anderson 10 months ago in RingCentral Contact Center 0 Under review

Analytics by Dept

Would you please create a function so that someone can see analytics for some users but not all? This way the manager of a department may access analytics for their department without being given access to the entire company. I would also suggest ...
Guest over 3 years ago in RingCentral Analytics 1 Future consideration

Authenticator app for 1st time log in

requesting to use authenticator apps when logging in to the Ringcentral for the 1st time. Aside from the security code sent via email, it would be easier if we can approve/ confirm the access via an app on mobile or computer.
Guest over 3 years ago in RingCentral Phone 2 Future consideration