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Ability to share RCV recordings with users outside the orginization.

Some of our users have poor internet so downloading a recording and then uploading it to some cloud file hosting platform is not the best option. If there was an option to share the recording externally, that would cut down on time and bandwidth.
Guest about 2 years ago in RingCentral Video 0 Under review

Analytics data manually refresh or change frequency

Currently the analytics data only refreshes every hour, it would be good to have a way to do this manually. Takes so long testing things when you have to wait an hour for it to refresh! Even just for admins or testing purposes (I'm aware that Live...
Brendan Richman about 2 years ago in RingCentral Analytics 1 Under review

Allow call queue extensions to sign in to app

Having the ability to sign in to the app as a call queue extension would be beneficial to those of us that have a call queue assigned as the Operator Extension and receive text messages to that call queue extension. In our case, we have all text m...
Marc Pickard about 2 years ago in RingCentral Web/Desktop App 0 Under review

Ring Tones / Waiting Music

Could you please consider adding some audio files to the downloads option with RC approved music for ring tones and on hold/waiting calls? It would be nice to have more than the few options that are available at the moment.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Color fax transmissions

Faxes are always transmitted in black and white regardless of if you send an attachment or not. My business needs color transmissions for insurance processing.
Guest about 2 years ago in RingCentral Web/Desktop App 1 Will not implement

Power Automate Integration

Additional integration with Microsoft 365's Power Automate. I can envision small automatic scripts or larger applications leveraging the ability to send messages to individuals, groups, and teams via RC client or SMS. A PowerAutomate flow that mon...
Guest about 2 years ago in RingCentral Integrations 1 Under review

Universal App

Please create ONE UNIVERSAL APP. The reason being, GLIP is not the best functioning desktop app in this bundle of apps. To get through my day I have to use RingCentral Meetings, RingCentral Phone, RingCentral for Outlook (desktop program), and Rin...
Guest about 2 years ago in RingCentral Web/Desktop App 1 Already exists

Custom Rule under que - option to Press 9 for phone directory

When setting a custom rule for call handling under a call queue allow one of the options to include the option for the caller to press 9 to get to the phone directory so they can leave a message in the appropriate mail box. We would like to use th...
Guest about 2 years ago in RingCentral Phone 0 Under review

Add "Does Not Start With" Comparator to Custom Campaign Criteria on Engage Voice

Add a comparator for the Custom Campaign Criteria Plans that would allow "Does Not Start With". A good example use case would be for filtering out specific area codes from your dial plan, while leaving others in that state eligible for dialing.
Colby Jestes about 2 years ago in RingCentral Engage Voice 0 Future consideration

Extension number field for personal contact number

Hi. Our customer would like to add a personal contact numbers and include the extension number. However, there is no field for the extension number. Customer said that this would be more convenient for easily dialing the number and connecting to t...
Joeffrey Hernandez about 2 years ago in RingCentral Web/Desktop App 0 Under review