Customer Ideas Portal

RingCentral Meetings, powered by Zoom provides three ways to connect via audio, Dial-In, Computer, or Call-Me. When using the “Call-Me” option, the system will automatically join the audio connection when the dial-out call is answered. Although th...

RingCentral Meetings, powered by Zoom offers two options for scheduling, and starting a RingCentral Meeting; Generate a Meeting Id or use PMI. Allow from a system administrator level the ability to enable/disable the PMI option for RingCentral Mee...

Being able to look at data regarding who watches a meeting recording and when is helpful to measure the usefulness of sharing the recordings with staff. I'd recommend requiring individuals to fill out their first and last names to be able to acces...

A feature was added where you can click and replace an interaction with the click of a button. Currently the feature is pulling interactions from the day that the button is used. It does follow the criteria that is set in the planners, except that...

We currently utilize different QA Evaluation processes for our new hires. There are multiple calls pulled for them earlier on. When using multiple planners for this, it causes issues with QA evaluations being duplicated. The system does not recogn...

You seem to promote this product, but all the users in the community are single users and NOT engage Voice Customers. It would be nice to allow Engage Voice Customers to be able to communicate with each other to discuss issues and solutions.

You send out emails about this and many are missed or go into a junk file and also missed. It would be helpful if this information can be on here and acceessible. You want us to communicate via the portal with you, but you promote outside communic...

It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.

Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule or Custom Extension Schedule.

Currently the on the Ring Central - Live Reports - Dashboard you can display the agent Detail. It would be helpful if additional information could entered and displayed such as Que Schedule (time format manual entry) + Average downtime between tak...