All ideas

We have run into issues when one deskphone in a ring group is unplugged for one reason or another and the ring group stops working correctly. The inbound call rings for maybe half a ring and then hangs up on the caller. We have also run into issue...

InContact has an Agent TimeCard report that is a high level view of agent working time. Take that concept and give me an hour be hour summary of inbound/outbound calls, SMS, faxes.

When I click a web link, RingCentral isn't on the list of available phone apps by default in Chrome, Edge, IE. Firefox allows you to pick a program from Windows file explorer, but the other 3 don't, they just provide a static list. RC should ask t...

Very important to determine hold times..

It would be useful if the observer can mute the beeping sound of the participants from entering and leaving the meeting. It’s very distracting!! and during the meeting I can’t mute it. Can you have a section on the window on the left side of the p...

I am messaging to see if in a future update, it would be possible to list the Job Title of an individual in the Contact Display of RingCentral. I have a screenshot of the area that I'm looking to see if it can be added.

Please add Adobe Workfront to the Application integrations on the desktop application

Have individual recordings for every breakout room. This is useful to see how each breakout room is working together and great for playback for training purposes.

If you decide to use Microsoft Teams interface with Direct routing , 911 nomadic no longer works. But Teams can pass the data to Ring Central or other direct routing connection in case of 911 call. Without it Teams as a client is useless and shoul...

Currently using the touch tone keypad when in a call sends a pulse tone for each button pressed. Some menu navigation systems need a longer tone to recognize the button pressed. Would like to see a setting within the Ring app to be able to set the...