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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

Showing 7576 of 7576

Text confirmation for 2FA/MFA - Multifactor Authentication

Due to high pfishing and maliscious attacks with email, we would like to be able to receive MFA authentication via SMA/Text messaging like other major apps. It is much faster, and easier to accomodate if you are already on a phone call, or dont ha...
Jeff Holmes about 2 years ago in RingCentral Web/Desktop App 0 Under review

Remove "You're the only person here" message

Whenever I connect to a video call in my RingCentral App I get a green message that says "You're the only person here. Click "invite" below to add more people" Sometimes I don't want to invite anyone, and I just want to record a short in-person me...
Brian Hines about 2 years ago in RingCentral Video 3 Under review

Synchronize the dial-by-name directory and the MVP contact list

Alleviate the need to maintain dial-by-name contacts in multiple places. Ensure that dial-by-name contacts are the same for callers and MVP users.
Denise DeLange about 2 years ago in RingCentral Web/Desktop App 0 Under review

need to create a report that shows all SMS activity by line

need to create a report that shows all SMS activity by line
John Lachica about 2 years ago in RingCentral Engage Digital 1 Will not implement

Disable Email-to-Fax service for all users

We would like to be able to disable the Email-to-Fax service for all users at a central point. Also it would be good to be able to have a option to enable/disable whether a user is allowed to send faxes.
Joachim Klar about 2 years ago in RingCentral Admin Portal 0 Under review

Multi-Level IVR option for Essential plan

Partners from ALE RBO think this will be a highly added advantage for customers if those will Essential plan can have the Multi-IVR option enabled.
Blaise Mbena about 2 years ago in RingCentral Admin Portal 0 Under review

call spying - OFF

Currently, we can see who everyone in the company is talking to, for how long, etc. We do NOT want that available to most of the team as we deem it a privacy issue.
Maggie Castillo about 2 years ago in RingCentral Phone 1 Needs more information

Disable/Enable 2 Factor Authentication on certain users

It would be useful in a way that we can choose which users can we can disable the 2 Factor Authentication to, this way, we can track and increase security for certain users. This could also ensure that they don't sign in/use the app another device
Franz Ferrey Gesmundo about 2 years ago in RingCentral Contact Center 0 Under review

Salesforce Integration Call Disposition Subject Default

It would be great to be able to setup a specific defaulted Subject for the Task being logged for each call activity. Currently the user has to manually change it to something else, but it would be great to have the ability as an Admin to default t...
Brandon Pitts about 2 years ago in RingCentral Integrations 0 Under review

Salesforce Integration Screen Pop Override

It would be great if we could default a specific Salesforce object to be set as the screen pop source. For example, even if multiple Contacts are found to match the inbound phone number but only one Account matches, the integration would pop to th...
Brandon Pitts about 2 years ago in RingCentral Integrations 0 Under review