Customer Ideas Portal

Add more options like Not wait or Voicemail ...When members are available, but no members answer or all members are busy or unavailable .

We would like the ability to direct our main line phone calls between work hours and after hours WITHOUT creating custom answering rules. We have a live reception call queue for work hours and an auto-receptionist for after hours. Our workaround i...

I would like to see the status of selected agents. Adding a filter option to only see selected agents by name, by department or by job title.

Currently, when adding a phone/device to RingCentral, we provide the device's MAC address, since the phone/device is provisioned through the RC provisioning service/server, there may be a way to retrieve and pass that info to a widget or a report.

Having recent meeting IDs in the very helpful for meetings that occur regularly. The old app had the last 5 or so meeting IDs available in the drop down, and that would be good to bring back.

We have many activity codes that are Closed activity codes that agents select placing themselves in an unavailable status. However, we require the ability the track some of these in different manners from a scheduling and adherence perspective. In...

In order to maximize our efficiency and update our staffing levels on the fly to better serve our customers, we need to see the Service Level updated in real time in the Service Level widget at the time the call is answered rather than at the time...

In Schedule Manager in Nice Incontact you are only able to see staffing variances (scheduled to actual) based on color coded staffing ranges. We would prefer to see an actual numerical variance instead.

Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.

Currently the top level Site extensions are located under the Auto-Receptionist menu, and the only option for business hours is to select an IVR (after hours allows an extension). Really these Site objects should be moved outside of Auto-Reception...