Customer Ideas Portal

Is it possible to show in the Agent State Change Raw Report when the agent is completed with the call and stays in the Pending Dis status? It would help our agents to know how long they are in this status after every call.

Disable to beeping sound for incoming call

This would give more accurate reporting for how many calls are made and how much time is spent on calls by employees, regardless of whether they're video or voice only calls.

Useful to be able to integrate the 2 for efficiency of use.

For RingCentral to add the feature/ability to call international toll-free numbers. We have just received confirmation that this article from January 2019 is still accurate: https://support.ringcentral.com/article/11306-International-Calling-UIFN-...

When I manually go into a poor call quality I would like to have the details associated to the call record. Client ISP, End Point, Network type, Device, CPU, RAM, etc.....There is a Copy to clipboard option.

We see total calls and abandoned calls, but not an overall Missed Calls for an extention/queue.

ring central integration for Buildium property management software.

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.

I have an admin account that is for all official calls (non-customer related) and that extension has 5 phone numbers associated with it. It would be great if the receptionist could transfer to a certain number in the extension instead of just the ...