Customer Ideas Portal

Now that managers can see all queues, it is tedious to go through all to select their specific queue. The ability to "favorite/bookmark" queues would be very beneficial.

RingCentral Contact Center is no longer available in Chrome Store for Extension

Agents view their own call logs easily in Max. They have access to a couple of calls in the Call History or in Messages. They can't see calls from the previous day or anything like that like they would in the Softphone application.

Allow notifications (email/desktop/mobile) when a new task is created and assigned to me, or when a task is reassigned to me. And add notification number/bubble on the task menu icon.Currently, I have to have notifications for all team messages- s...

We would like to be able to archive to OneDrive using the Archiver app.

Just signed up with RC with Teams. Concerned that users/staffs will not check their voice mail, so I'm being asked to switch off this good feature, even though they receive email directly

I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.

Yealink has a new series of DECT headsets, with a LCD screen control interface, great microphone noise processing technology, and overall an amazing product. They are designed for mobile+softphone. https://www.yealink.com/product/headset-wh66 Unfo...

Currently, ring central meetings isn't able to record break out sessions within a meeting; regular main meetings are recordable, but once break out sessions are initiated, there is no way to record the individual sessions.

Is it possible to show in the Agent State Change Raw Report when the agent is completed with the call and stays in the Pending Dis status? It would help our agents to know how long they are in this status after every call.