Customer Ideas Portal

If the calls for each region could automatically go to that office first before being sent to other offices it would assist in the service quality for the customers. I.e. if South Coast calls could go to south coast reception first and Sydney call...

Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.

Currently the top level Site extensions are located under the Auto-Receptionist menu, and the only option for business hours is to select an IVR (after hours allows an extension). Really these Site objects should be moved outside of Auto-Reception...

All of my users are in a mixed phone environment, they receive queue calls at anytime and direct dials. Users have no real way of quickly separating the two before they answer a physical phone.

We would like the ability to adjust the amount of time a parked call ringsback. Currently it is set at one minute, we would like the ability to adjust that.

I understand that the system will block text messages from specific numbers to a specific user phone number. However, this doesn't appear to block any numbers from the main company phone number. For example, our main line is an 888 number; all use...

It would be great to see an option in the RingCentral App for users to generate a diagnostic bundle that they can then email/send to an admin. The diagnostic data would contain pertinent information relating to the App and environment to help with...

Add more options like Not wait or Voicemail ...When members are available, but no members answer or all members are busy or unavailable .

We would like the ability to direct our main line phone calls between work hours and after hours WITHOUT creating custom answering rules. We have a live reception call queue for work hours and an auto-receptionist for after hours. Our workaround i...

If an admin disables an account we don't know who? Especially in very large accounts?