Skip to Main Content

All ideas

Showing 6566 of 6566

Multiple RingCentral Profiles, Simultaneously Logged In

We run multiple business endeavors between my wife and I and we would find it helpful if we could log into multiple "phones" at the same time, similar to how multiple e-mail addresses can be accessed from a single email client. This would allow us...
Reuben Soto about 2 years ago in RingCentral Mobile App / RingCentral Phone / RingCentral Web/Desktop App 7 Planned

Contacts: share my Personal Contacts with all users

We need a central company wide "Personal Contact List" which auto updates every day as new contacts are added. One way would be to allow the Admin or designated user the option to share his/her Personal Contact List. It would also be helpful to al...
about 3 years ago in RingCentral Web/Desktop App 136 Future consideration

Possibility to filter by more criterias when adding members to a qall queue

There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies wi...
Holger Haase about 1 month ago in RingCentral Admin Portal 1 New

RingCentral for Salesforce Ringer Volume Adjustment

A setting on RingCentral Dialer or embedded app on Salesforce that can decrease its ringing/ringer volume. This helps the end users to have the ability to decrease or silence the volume as too loud affects the office environment.
Jorge Mico 8 days ago in RingCentral Integrations 1 New

Validate Rules for User accounts

I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found th...
Chris Call about 1 month ago in RingCentral Admin Portal 0 New

Sync presence status of RingCentral back to the Outlook / Exchange / O365

Using the Plug-In ' Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too. If you are creating a conference invite ...
Peter Wenger about 2 months ago in RingCentral Integrations 0 Under review

Provide log report for SMS texts

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...
about 3 years ago in RingCentral Analytics 29 Future consideration

Retain Caller ID information regardless of blind/warm transfer type

When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.
Rob Fox 6 months ago in Hardware 23 Needs more information

Support for Presenter Overlay (macOS Sonoma)

macOS Sonoma just released today, and it has a new feature called Presenter Overlay, which is already supported by Zoom. Essentially you can place your live talkinghead on top of whatever you're sharing.
Chris Rosa 3 days ago in RingCentral Meetings & Webinar 0 New

Mac app status bar indicator when on call

When on a call in Mac app, it would be useful to have an icon in the status bar at the top showing in call. So if other party hangs up, I would want to know that the call has ended. This is useful when multi-tasking and the RingCentral app is not ...
Jacob Gur 3 days ago in RingCentral Web/Desktop App 0 New