Skip to Main Content

Customer Ideas Portal

Showing 4758

Include SMS on export data

Include SMS on export data
Guest about 2 years ago in RingCentral Web/Desktop App 11 Under review

Call Queue voicemails available in RC APP and GUI interface

Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.
Benny Martinez 9 months ago in RingCentral Web/Desktop App 3 Under review

Add an audio tone between calls being transferred

My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call...
Guest about 3 years ago in RingCentral Admin Portal / RingCentral Phone 5 Under review

Colorblind Setting

Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red...
Greg Vermilion almost 3 years ago in RingCentral Web/Desktop App 3 Under review

Looking to see Custom Status in HUD without having to click the profile picture

Users are unable to see the Custom Status in HUD, they can only see in the Message area/if they are sending Messages to each other; this was a feature in the old RC Phone app and we'd like to see it again in this one. Users can click on the profil...
Jake Fletcher IT over 1 year ago in RingCentral Web/Desktop App 0 Under review

Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I have a flow in which if the person stays on the line I would like it to goto an extension. Currently the greeting repeats 3 times before going to the extension. This is not desired. It would be better if it repeated only once before going to the extension. With everything being configurable why is this setting hard coded? Thanks.

As it will give the customers option to select how many times they want the IVR Menu Greeting to play in case the caller will not press anything. As right now its fixed to play the IVR menu 3 times. As some customers will really not prefer to stay...
Guest over 2 years ago in RingCentral Web/Desktop App 2 Under review

Send voice messages over chat

As a user I'd like to record a quick voice message and send that as an attachment in the chat pane. Like you can do in Whatsapp. Just press a button to record voice, speak your message, then click a button to stop recording. Then send. At the othe...
Guest over 2 years ago in RingCentral Web/Desktop App 3 Under review

Folders or Subcategories within the HUD Feature

Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular mome...
Haley Petrick almost 2 years ago in RingCentral Web/Desktop App 2 Under review

Non-Super Admin users can elevate themselves to a "Super Admin."

We have noticed that Non-Super Admin users can elevate themselves to "Super Admin." This could potentially cause security issues and business impact. Non-Super Admins should not be able to change their role to a “Super Admin” or remove the SA role...
Led Tasso 4 months ago in RingCentral Admin Portal 0 Under review

Remove missed call from queue members if answered

Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.
Brianna Cunningham 9 months ago in RingCentral Phone 1 Under review