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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

Showing 65

Selective application of global filters

We would like to be able to change the dates globally on a dashboard without also having to change hours or days of the week for day segmentation analysis.
Katie Lopez 11 months ago in RingCentral Analytics 1 Needs more information

Be able to do Facetime on a call with an iphone or Android phone

Be able to do Facetime on a call with an iPhone or Android phone when dealing with patients so that Dr. can see the patient via phone when necessary.
Cyndi Olivo about 1 year ago in RingCentral Mobile App 1 Needs more information

Hide company contacts feature

It would be nice to have the option to hide contacts list from certain users. Not all users need to have direct access to a company's CEO for example.
Cris Delgadillo over 1 year ago in RingCentral Mobile App 1 Needs more information

Doesn't anybody know how to make advance IVR and transfer the data

I need help I need help knowing how to make a Vance IVR
glen swenson over 1 year ago in Developer Platform and APIs 1 Needs more information

Chat Feature to add to company website

It would be helpful if the chat feature on a companies website would be tied to the phone, that way when someone is off (Do Not Disturb) they would not be in the queue to receive chats.
Lisa Rudisill over 1 year ago in RingCentral Contact Center 0 Needs more information

Allow guests the ability to initiate video call

There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.
Kate Hamamoto almost 2 years ago in RingCentral Web/Desktop App 1 Needs more information

Stop making the resource center window "active" when you interact with meeting window controls like mute, chat,etc

I Use RingCentral for meetings. That is it. I've never used the Resource Center. I find it terribly annoying that the Resouce Center window pops up over the top of my other windows that I am actually using during my meetings (e.g. Chrome, Outlook,...
Janel Cahill almost 2 years ago in RingCentral Meetings & Webinar 1 Needs more information

Calendar View

PLEASE PLEASE MAKE THE CALENDAR MORE USER FRIENDLY SIMILAR TO CLASSIC. WHY DO YOU HAVE TO CLICK ON EVERYTHING & OPEN IT TO SEE WHAT IT SAYS??? NOT SUPER HELPFUL WHEN USING TO ORGANIZE A BUSY COMPANY.
Sheila Weymiller almost 2 years ago in RingCentral Admin Portal 1 Needs more information

Give both transferrer's details and the number being transferred to the receiving agent

Currently when a transfer is initiated, the receiving agent only gets info about the incoming consumer number and not about the agent who initiated the transfer. This means that to establish a full transfer to a new agent, it requires additional t...
Liam McCausland almost 2 years ago in RingCentral Contact Center 1 Needs more information

@Mentions to show new in the same as chats

I have my chats showing new at the bottom, but the @Mention page always shows new at top. This is inconsistent and causes confusion.
Joo Kim almost 2 years ago in RingCentral Web/Desktop App 2 Needs more information