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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

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We have several numbers coming from the same fraudulent company claiming they are calling from the MTA to be able to talk to our CEO and get us to pay them money that they aren't even owned. We have never heard of nor worked with them - their numb...
Steven Treglia 7 days ago in RingCentral Phone 0 New

Multiple User Graph

We would like to see a graph that is broken down into each user's activity represented by an individual line on the same graph in the performance analytics page.
Jamie Vassar 7 days ago in RingCentral Admin Portal 0 New

Presence & Pickup for Parked Calls for Yealink W Series

Due to having no presence feature, Yealink cordless handsets can park calls and retrieve the call parked but cannot pickup initially parked calls. This should be an option for cordless handsets as it is covered on the subscription.
Jorge Mico 7 days ago in Hardware 1 New

Full Support of Paging Devices instead of manual configuration

Full support of paging devices instead of manual configuration, currently we are getting the sip to the admin. It would be effective if the paging devices could also be provisioning normally like the other phones.
Timothy Snyder 7 days ago in Hardware 0 New

Auto-hide old chats

Can we please get a setting in RingCentral to hide any chat over X amount of days automatically? Would love to set it to let's say a week, any old chats to be hidden automatically, otherwise my chat list is impossible to navigate. Thanks!
Eugene Deykin 7 days ago in RingCentral Meetings & Webinar 0 New

DND Presence Display On Sidecar

When a user turns on their DND status, it should reflect the DND or busy status (red) on the sidecar. Currently, the only way to know if someone has DND on is by calling them and being sent to voicemail. It would be great if they would be displaye...
Daniel Titkov 7 days ago in RingCentral Phone 0 New

Option to update call queue settings for selecting managers option

When creating a call queue, there is an option where a user can select either ' Select Managers From User List' or 'Use Manager's email'. Once this is created, there no option to update this any longer. Please provide an option to update this inst...
Rowell Bunag 7 days ago in RingCentral Admin Portal 0 New

Set user credentials after invite has been sent

The ability to set user credentials after an invite email has been sent is needed. Currently, the only way to set user credentials is to delete and re-create the user. This is not a viable option.
Justin Allard 8 days ago in RingCentral Admin Portal 0 New

Allow only calls from inside extensions

We have a few business-critical locations that we don't want to receive outbound calls, only calls from inside the business. It would be useful to only be able to make that a rule easily or just to be able to be called only by using the extension.
Edward Gutierrez 8 days ago in RingCentral Admin Portal 0 New

Ability to see the full list of names for React

We would like to have the ability to able to see the full list of names/participants when they leave a reaction to your post/message using the RingCentral Teams app.
Alber Evangelista 8 days ago in RingCentral Web/Desktop App 0 New