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Customer Ideas Portal

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Please can we get an audio cue when calls are successfully transferred.

At the moment, as a recipient of a warm transfer, we have no idea if the caller has been passed to us or if we are still talking to the person doing the transfer. It would be good if we get an audio cue on both ends of the transfer so we can te...
Ben Walker 7 days ago in RingCentral Phone 0 New

Date and time format to match user account region

The account holder location (country of origin), should determine the format in which the data such as start time field, (the date and time stamp) in the performance reports is reflected. In Australia we use Australian English settings for all off...
Ziad Harach 7 days ago in RingCentral Analytics 0 New

Disclaimer playback during a call

During a call (not at the start of a call) a person may need to play a legal disclaimer or other pre-recorded audio clip. It would be nice if the caller could trigger the audio clip playback during the call and then return to the call once the aud...
Robert Krauthamer 7 days ago in RingCentral Phone 0 New

Increase the number of contacts that can be added to the Ring Central App

It would be useful to increase the number of contacts that can be added to the Ring Central App up to 20,000. This could be helpful for our company or larger companies that work with CRMs that automatically import contacts into the Ring Central Ap...
Shaya Mulcahy 7 days ago in RingCentral Mobile App 0 New

Notification of SPAM phone number status

Have a notification for the user if their phone number becomes "spam likely" or "spam warning" on recipients caller IDs.
Shadi Gharfeh 8 days ago in RingCentral Phone 0 New

Group text for incoming SMS to main number

We have potential and existing customers who would like to be able to receive texts on their main company number and have them be distributed to multiple internal and/or external SMS numbers. They would also like to be able to reply to these texts...
Mark Roach 8 days ago in RingCentral Phone 0 New

Call Queue Members able to access CQ voicemail

We think it would be beneficial to streamline the way CQ members can listen to voicemail that comes in to the queue. I opened a chat and they said the only way is for the user to have admin privilege's but that would give them more access than we ...
Marc Mascarenhas 8 days ago in RingCentral Admin Portal 0 New

Make call queue faxes accessible in the RC app

When a call queue receives a voicemail the members of the queue are able to access the message via the RC app. When a fax is received by the queue the members are NOT able to access that message via the RC app. Could that be fixed so that all mess...
David King 8 days ago in RingCentral Web/Desktop App 0 New

Provide RingCentral Meetings-only accounts access to RingCentral app

I would like to suggest providing RingCentral Meetings-only accounts access to the RingCentral Desktop app. The idea is to provide RC Meetings-only accounts only access to the RC Video/Meeting when accessing to RingCentral.Currently, RC Meetings a...
Joseph Dwumfour 8 days ago in RingCentral Meetings & Webinar 0 New

Grant Remote Control to iPad Users

It seems like I can only grant remote control access to another desktop user, but I'd like to allow iPad users to control my screen.
Brittany Santos 8 days ago in RingCentral Video 0 New