Customer Ideas Portal

It would be great to see how much time in the day an agent is set to 'available' to take calls. For example, if Joe Bloggs is here for 7hrs a day, reporting on how many hours in that 7 he is set to 'available'. This would help to determine when an...

I wish you integrated with Act! CRM

https://www.lightspeedhq.com/thank-you/?id=1e899d05 Looking to see how to add Lightspeed store as a part integrating SMS, Email.

My current customer is looking to integrate their phone solution with voice response. The need is for questionnaires and prescription refill.

It would be useful if users could select a dark theme to view their call queues.

Would be nice to get an app to integrate Engage with RPM Telco CRM.

We started using Levitate and would love if Ring Central integrated with it since we use Ring Central for our video calls and conference call lines.

Please let me know if you guys have any integrations or apps with BONAFIDE.

With video content creation, podcasts and multi-media videos being more important it would be a huge time saver to export recorded videos directly to Descript. This is the biggest podcast editing app. And they have direct integration with other pl...

Please include the % Abandon calls as a metric available for Live Dashboards as this is more effective in providing an insight into performance quickly rather than simply the number of abandoned calls. Thanks.