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Last 24 hours performance report for call logs.

We would like to have a performance report that would allow me to ask for last 24 hours and set the time of day the report runs, in our case 3 PM each day.
Guest over 1 year ago in RingCentral Analytics 2 Already exists

real time calls

We need to see calls hitting the system, (Active Calls) , as well all the call activity in real time. on ACO
Nicole Scott over 1 year ago in RingCentral Phone 1 Already exists

Add a phone when creating a new user

Please add the ability to add or purchase a phone when creating a new user. This would be fare more efficient
Joseph Williams over 1 year ago in RingCentral Admin Portal 1 Already exists

inbound abandon rate % for inbound calls only.

The old telephone system used provided an abandon rate of inbound calls only, needed for daily customer service stats for VP
Guest over 1 year ago in RingCentral Analytics 1 Already exists

track how many rings the phone has before it is answered on average

We want to know that our sales staff are answering the phone quickly. It would be great to track this.
Guest over 1 year ago in RingCentral Analytics 1 Already exists

Analytics for Missed Calls / Dropped calls

It would benefit companies to see when and how many calls are not being answered
Guest over 1 year ago in RingCentral Analytics 1 Already exists

Line of Business Analytics - Monthly Call flows stats

Line of Business Analytics - Monthly Call Flow stats Would love to be able to have the option download this chart in a .pdf format so the chart can be presented.
Rick Salas over 1 year ago in RingCentral Analytics 1 Already exists

Record Product Trainings and save them to an onboarding file

Having a playlist of videos on our products, processes, and example sales calls, will provide a winning onboarding process for future hires.
Michael Simonsen over 1 year ago in RingCentral Video 1 Already exists

Ability to control customer screen

During a discovery video call, being able to request control of the customer's PC will expedite product identification and allow us to direct them to additional products.
Michael Simonsen over 1 year ago in RingCentral Video 1 Already exists

TTD/TTY feature

Hello, Could there be or is there a feature for people with a hearing disability? Maybe TDD/ TTY feature for those who are hearing impaired. Please let me know Best, Rivia
Billing Department over 1 year ago in RingCentral Phone 1 Already exists