Customer Ideas Portal

To cut back on emails have a single email sent with multiple reports

Ability to download a report that looks like the dashboard to a PDF instead of only being able to download to an Excel spreadsheet.

Hi, it would be great if we could set up an alert that is based on our outbound call goals. We have a target number of outbound calls and call handle time per day. We would like to set up an alert for each user that lets them know how they are doi...

if the line / phone is activated you have the option to disable and then reset and assign the line /phone but if the user never activated or it is a generic line then there is no quick option to reset and assign. you can just put in new user name ...

Team leaders who may not be directly involved with the operations have an interest in seeing how how are calls are being handled. the ability to create a custom dashboard for a stakeholders, then share it, as well as being able to send dashboard r...

allow admins/users to take away any tabs from that top bar that they want. SO if they only want phone stats then they can just add that

Four automation of RingCentral MVP Teams, it would be useful to pull current team membership. Perhaps this could be integrated into the existing readGlipTeam method? https://developers.ringcentral.com/api-reference/Teams/readGlipTeam Use-case: Aut...

When we Subscribe to the report on one of our Filters it would be great if we get the columns that were selected for that filter. Also would be nice to see how often someone was logged in or toggled into the queues!

I am currently experiencing Fraud by someone using my Ring central Phone number then harasses throughout until I accidentally hit his link we need an effective Fbi tracking capabilities real time links available to combat online fraud attempts

Add a link to the subscription report to have a ready only view of the web page and tie the permissions to the report recipients. This way the recipient could drill down into each call for more details.