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Customer Ideas Portal

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Variables for controlling IVR options - particularly for multiple languages

We are planning a fairly "deep" IVR menu structure but right at the top we will ask the caller to choose English or Spanish. Under your current system, we must produce the entire menu tree TWICE - once for each language and then do any future chan...
Jon Klein 4 months ago in RingCentral Admin Portal 0 Under review

Annotation Tools

We use Ring Central to train remotely and when we had Ring Central Meetings, the annotation tools were extremely helpful for participant learning and engagement and now with Ring Central Video, there is only one choice for annotating on the screen...
Michelle Sandoval 4 months ago in RingCentral Video 1 Under review

Share Computer Audio

We use Ring Central for training remotely and in the Ring Central Meetings, there was an option to share computer audio when playing videos, which we used all the time. With now having to use Ring Central Video, that option is no longer available ...
Michelle Sandoval 4 months ago in RingCentral Video 0 Under review

Auto Answer for Video calling?

Is it possible to add Auto Answer for Video calling? Thank you! It would be helpful for those who might not have someone in the room with them to answer the video call.
Christhine Nuez 4 months ago in RingCentral Video 0 Under review

international SMS

have the sms enabled for international numbers
heeseung lee 4 months ago in RingCentral Phone 0 Under review

Interrupt Audio when call is on hold

Customer would like a feature where when a call is on hold, an interrupt audio will play
Maribel Lopez 4 months ago in RingCentral Admin Portal 0 Under review

Play remaining minutes in queue.

To advise callers how many remaining minutes they have until a next agent will be available.
Lynce Andres 4 months ago in RingCentral Admin Portal 0 Under review

Sync contacts from RingCentral to iPhone

to be able to sync contacts from RingCentral to iPhone
Kevin Gaden 4 months ago in RingCentral Mobile App 0 Under review

Filter through SMS campaign numbers

When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be add...
Mandymay2325 test account 4 months ago in RingCentral Admin Portal 0 Under review

Salesforce Integration: Populate "Completed Date/Time" field with Date/Time call was completed

The record created in Salesforce includes a "Completed Date/Time" field, but if a call was made on another device and then saved to Salesforce using the Call History tab, this field is populated with the date/time that the record was saved to Sale...
Gene Brown 4 months ago in RingCentral Integrations 0 Under review