Skip to Main Content

Customer Ideas Portal

Showing 3824

Super Admin can unauthorize any user from using the main company number at any time.

When you are using ring central for all means of communication for your clients it's a critical situation that which user is allowed to make outbound calls using the main company number, Yes every user have there own primary number but they can ch...
Bruce Atonal 2 months ago in RingCentral Admin Portal 0 Under review

Add CSV option in Analytics Subscriptions

Export of raw data in CSV format is useful in creating custom reports. Currently the only file type options for distribution of Performance Reports are PDF and Excel.
Bruce Howard 2 months ago in RingCentral Analytics 0 Under review

Save Custom Status for Quick Access

Every day I switch between the same custom statuses. Rather than using generic 6 that are shown, I would rather it saved my last 6 that I used or accesses after initial use. This is a convenience thing with not having to type the same thing each t...
Charlotte Johnson 2 months ago in RingCentral Mobile App 4 Under review

Classes of Service

Please consider adding classes of service to enable and disable certain functionality per user. This can prevent a lot of unwanted behavior on the Ring Central platform created by new users changing settings without realizing what they do.
Nactel Admin 2 months ago in RingCentral Admin Portal 0 Under review

Ring Group's in the "Groups" section as an alternative to Call Queue's. Right now they only exist under the user?

Ring Central has Ring Group's under the user section which is very problematic. If a user accidentally changes their call flow via the Ring Central app or even loses power to the phone they can break the incoming call flow for a main number. Ring ...
Nactel Admin 2 months ago in RingCentral Phone 0 Under review

Auto dial operator/extension when picking up handset

It would be useful to have limited extension phone that would autodial an extension ie operator. This would be used in a lobby area where they would need to speak with an operator before entering.
Jericho Datu 2 months ago in RingCentral Phone 0 Under review

Allow for Modification of Voicemail email notifications.

It would be nice to customize the email sent when a voice comes in, we use this for email to case and structuring this would give us more flexibility.
Anne Sullivan 2 months ago in RingCentral Admin Portal 0 Under review

Print Analytics Report

Please add Print option from the Analytics Report
Vanessa P 2 months ago in RingCentral Analytics 0 Under review

Add fields from Prebuilt reports to Historical reports

With the sunset of Prebuilt reports, please add the following fields to the Historical reporting platform: "Agent Call Notes" and "Is Callback" from the Prebuilt Inbound Call Detail report. "Logout DTS" from the Prebuilt Agent Session report
Selena Lewis 2 months ago in RingCentral Engage Voice 0 Under review

Open and save fax in one step.

The prior version of RingCentral gave you the option of opening a fax and saving the fax without having multiple steps. With the new version, you have to download the document, save the document, delete the download then delete the original fax. T...
Anil Thomas, MD 2 months ago in RingCentral Admin Portal 0 Under review