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When forwarding a call, show caller ID of original caller, not person who forwarded the call

When our receptionists takes a call and forwards it to the appropriate team member, the call shows up on the team members phone as coming from the receptionist, not the original caller. would be easier for our team if it showed the Caller ID of th...
Edward Scott 17 days ago in RingCentral Phone 1 Under review

STIR/SHAKEN compliance for Canadian RingCentral customers

It is imperative that RingCentral become compliant with the STIR/SHAKEN protocols in Canada to authenticate and verify caller identification information for IP-based voice calls. The Canadian market regulator, the CRTC, in a decision dated 6 April...
Nathan Medema 18 days ago in RingCentral Phone 1 Under review

Add URI Scheme to rcapp:// to bring up SMS Conversation

There needs to be a URI Scheme that brings up the RC app to a specific SMS conversation. Something like: rcapp://sms?number=<phone number>. RC has implemented various other URI schemes for some functions in RCApp, but not to get to SMS? http...
Frank Busal-1100 18 days ago in RingCentral Web/Desktop App 0 Under review

Forwarded To Numbers as trackable data in analytics and call logs

Right now the only way to see the times a number is forwarded out to an external number from my support queue is to download an excel document of all calls and then try to filter the data manually.
Nathan King 18 days ago in RingCentral Analytics 0 Under review

Adding call ID information to the QM form.

The RC system has the ability to be able to look up interaction information based on the interaction ID for that call, using the contact history report. Currently that feature does not carry over to the QM form. You do have the option to add the I...
Jeff Myers 18 days ago in RingCentral Contact Center 0 Under review

Add more smileys and allow to add custom smileys as in slack

The selection of smileys are way too less in RC chat. Please add more smiley packs.
Saurabh Kumar Jha 18 days ago in RingCentral Web/Desktop App 0 Under review

Customise contact information show on desktop/mobile app

On the desktop app when there is a call incoming, the only contact information we can see is initials. We have no idea who is calling as there are thousands of contacts in my contact list. Please can this be made customisable so that we can see th...
Tom Howarth 18 days ago in RingCentral Web/Desktop App 0 Under review

Copy messages to be able to paste in different charting app.

An a nurse we receive many orders using RC. If we were able to copy text from RC and paste into patients chart it would save time and decrease errors.
Courtney Pagett 18 days ago in RingCentral Meetings & Webinar 0 Under review

Distinction between internal and external calls by ringtone

It would be great to assign all internal calls a specific ringtone and all external calls a different ringtone. This would be a great admin feature.
Ashlyn Brown 18 days ago in RingCentral Phone 0 Under review

Allow for Alert Timer of 0 Seconds for Call Queue Pickup "Alert Timer" Settings

I am transferring calls to an unrecorded queue to take phone credit card payments and other sensitive information. The "Alert Timer in Groups >Call Queues>Queue>Pickup Settings & Members>Settings>Alert Timer has a minimum wait o...
Dr. Dodson 400 18 days ago in RingCentral Phone 0 Under review