Customer Ideas Portal

We are planning a fairly "deep" IVR menu structure but right at the top we will ask the caller to choose English or Spanish. Under your current system, we must produce the entire menu tree TWICE - once for each language and then do any future chan...

We use Ring Central to train remotely and when we had Ring Central Meetings, the annotation tools were extremely helpful for participant learning and engagement and now with Ring Central Video, there is only one choice for annotating on the screen...

We use Ring Central for training remotely and in the Ring Central Meetings, there was an option to share computer audio when playing videos, which we used all the time. With now having to use Ring Central Video, that option is no longer available ...

Is it possible to add Auto Answer for Video calling? Thank you! It would be helpful for those who might not have someone in the room with them to answer the video call.

have the sms enabled for international numbers

Customer would like a feature where when a call is on hold, an interrupt audio will play

To advise callers how many remaining minutes they have until a next agent will be available.

to be able to sync contacts from RingCentral to iPhone

When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be add...

The record created in Salesforce includes a "Completed Date/Time" field, but if a call was made on another device and then saved to Salesforce using the Call History tab, this field is populated with the date/time that the record was saved to Sale...