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Voicemail should not be sent/saved if no key was pressed to reduce spam voicemails.

The customer is getting spam voicemails. These are 20 sec of silence voice messages. If the spam calls cannot be blocked, there should be no way for spam call to leave and send voicemail.
Ely Smith 14 days ago in RingCentral Web/Desktop App 0 Under review

Add time stamps to emojis / reactions to messages

We commonly have team members use emoji's react to posts. When performing investigations we have found there does not seems to be a way to see a time stamp of when the user reacted with an emoji to a post and we can only see the date/timestamp of ...
Derek Cotton 25 days ago in RingCentral Web/Desktop App 0 Under review

SMS: ability to SMS from the RingCentral website or email

As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned above...Not all of our agents are so savvy as to have and be able to operate a smartphone, and we hope this is ...
over 2 years ago in RingCentral Phone 3 Planned

Text from the same main user number

we are unable to text from the main line
Guest about 2 years ago in RingCentral Phone 32 Planned

Call Queues: allow mixture of call handling (simultaneously and in fixed order)

In a particular extensions call forwarding section (home, mobile, office), you can set the phones to ring simultaneous or in a fixed order. You also have the ability to group certain numbers such that home + cell ring simultaneous for 4 rings, and...
over 2 years ago in RingCentral Phone 6 Future consideration

Send Group Voicemails to a RingCentral Team

It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the vo...
Jason Brady 9 months ago in RingCentral Web/Desktop App 2 Planned

Phone Numbers on Call Queues Should be Able to Send and Receive SMS

Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.
Shane Piskur 2 months ago in RingCentral Phone 0 Under review

Allow multiple users to respond to the main number texts

when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through
Aaron Workman 5 months ago in RingCentral Integrations 3 Planned

Live notification via Webhooks of Individual Call Queue Member Status Change

Currently, the APIs only report when an Agent is "Accepting Queue Calls" or Not Accepting Queue Calls. Its an all or nothing situation. However, if I am a member of multiple queues and stop accepting queue calls for ONE of the THREE queues, I will...
Rito Salomone 2 months ago in Developer Platform and APIs 0 Under review

QM Pro - Ability to see skill on Interaction when evaluating

When performing and evaluation from an Interaction it would be great to see the Skill Name in the Interaction details.
Pete Ingaunis 28 days ago in RingCentral Contact Center 0 Under review