Customer Ideas Portal

Hi, It would be best if we can allow SMS to be enabled for UK numbers. This will help users to utilize their UK numbers in communicating to clients thru text messaging.

See when there is downtime

In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.

With all participants muted except one speaker, we would like to record the 'speaker video/audio only' for the presentation portion of the meeting. In ringcentral meetings, that is accomplished with spotlight video and then record - glip's video m...

It would be great to extend the expiration date of activation email to at least 7 days. So that if I create extensions on Thursday for example then new employees would start on Monday then i don't need to resend activation email again

If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.

It would be useful if users could select a dark theme to view their call queues.

We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. W...

May i request a report where i can capture "Unavailable" time by user on hourly basis

When launching supervisor I want the ability to change an agents status for example if I wanted them in available and they were unavailable I can manually change their status for them or vice versa