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Share computer audio through desktop app RC MVP

Many users have migrated over from RC Meetings which is retired. We would like to be able to share computer audio in the desktop app rather than using the web app version to share computer audio.
Jake Fletcher IT 5 days ago in RingCentral Web/Desktop App 0 New

Call delegate should be able to access SMS messages in RC desktop

In the current state Call Delegates are not able to access/respond to SMS messages. The solution from technical support was that the user should share their RC login with their delegate. This is an obviously unacceptable solution and also not poss...
o365 admin 6 days ago in RingCentral Web/Desktop App 0 New

call history appears pops up when someone calls

So whenever someone calls, if that phone numbers call history (or text history) would appear whenever they call. So if they call today and again tomorrow we'd know what contact had been made, who had talked to them, or texted them, etc
Remax Property Source 6 days ago in RingCentral Phone 0 New

Allow individual users to export their own Direct Messages

Can we get the RingCentral app to allow individual users to download their own Direct Messages based on the conversation? Currently only those with appropriate rights and download the DMs but its all of the DMs. This change will allow a user to ex...
Pete Wells 6 days ago in RingCentral Web/Desktop App 0 New

Please add open folder for ringtones. I am getting made fun of in the call center. Thank you!

All available ringtones are annoying. Everyone would love their personal flair.
Harold Arnold 7 days ago in RingCentral Contact Center 0 New

Ability to combine Meetings and Calls under one report

At this time, I am manually combining these to specific reports. Since a "meeting" is technically a call, we should have the ability to include it within the Performance Report. I pull reports that show how many outbound/inbound calls my team make...
Kelli Evans 7 days ago in RingCentral Admin Portal 0 New

Give callers the option to press x to escape from queue.

Hi, The only feature I have found lacking in RC is that there is no option to give callers the ability to escape from a queue by pressing a key on their handset. For example “if you’d prefer not to wait, press 1 to leave a message” which diverts t...
Mike Whitford 7 days ago in RingCentral Phone 0 New

Date and time format to match user account region

The account holder location (country of origin), should determine the format in which the data such as start time field, (the date and time stamp) in the performance reports is reflected. In Australia we use Australian English settings for all off...
Ziad Harach 7 days ago in RingCentral Analytics 0 New

Disclaimer playback during a call

During a call (not at the start of a call) a person may need to play a legal disclaimer or other pre-recorded audio clip. It would be nice if the caller could trigger the audio clip playback during the call and then return to the call once the aud...
Robert Krauthamer 7 days ago in RingCentral Phone 0 New

Increase the number of contacts that can be added to the Ring Central App

It would be useful to increase the number of contacts that can be added to the Ring Central App up to 20,000. This could be helpful for our company or larger companies that work with CRMs that automatically import contacts into the Ring Central Ap...
Shaya Mulcahy 8 days ago in RingCentral Mobile App 0 New