Skip to Main Content

All ideas

Showing 6983

Enable a true DND presence sync

Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to t...
Corey Buskirk about 3 years ago in RingCentral Phone 3 Under review

Sync RC status with Microsoft Office (Teams/Outlook)

As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are: away from our desk on lunch or breaks in a meeting on a phone call We use RC for all calls with our customers and when a team member wants to transfer a call,...
Lauren Fisher about 3 years ago in RingCentral Integrations 17 Future consideration

Call waiting for queue calls

There should be an ability to have call waiting for queue calls as using an IVR with set queues is the easiest way of having an overall system and using simultaneous rings for the same phone number that's a direct line vs using a queue for the IVR...
Guest about 3 years ago in RingCentral Phone 33 Planned

Separate ring for Desktop app and Mobile app

Call Handling & Forwarding to separately ring Desktop & Mobile Apps
Guest over 2 years ago in RingCentral Web/Desktop App 22 Under review

Account-Wide Holiday Settings and/or Holiday Templates

Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily...
Guest over 2 years ago in RingCentral Admin Portal 17 Under review

Manage Branding - customize url, logos, backgrounds, watermarks in Meetings, Invitations

As a user paid commercial white label of Zoom we expect RC to offer the same features at a minimum. Currently branding is only supported in a limited way in webinars at RC. What we need is at LEAST the same features Zoom supports. Even better if t...
Guest about 3 years ago in RingCentral Meetings & Webinar 7 Planned

Add Advanced Rules to block or forward SMS / Text Messages

We have multiple main numbers. Each number is an office number for different locations and those numbers are pointed to a call queue. For example we have 614 xxx-xxxx is going to our Columbus call queue and 336-xxx-xxxx number is going to our Sale...
over 3 years ago in RingCentral Phone 4 Future consideration

Conference Call: Drop/Remove individuals during call

The ability to remove/drop individuals from a conference call instead of having to end the call for everyone and then call back the remaining individuals.
Travis McCarthy about 3 years ago in RingCentral Phone 12 Planned

Conference Calls: Provide ability to create custom conference call greetings.

There is no option to create a customized greeting for my conference calls. This is unacceptable.
over 3 years ago in RingCentral Phone 0 Under review

Allow Blocking Outbound Calls by Number

Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.
Guest about 3 years ago in RingCentral Phone 9 Under review