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Desk Phone and Desktop application Sync

It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application
Patty DePouw 3 months ago in RingCentral Web/Desktop App 2 Under review

Colorblind Setting

Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red...
Greg Vermilion over 1 year ago in RingCentral Web/Desktop App 3 Under review

Access to everyone's voicemails by clicking on there extension without a password as Super admin!

As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from emplo...
Guest over 1 year ago in RingCentral Admin Portal 2 Under review

Ability to Download Qos Reports

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.
Rich Salazar about 1 year ago in RingCentral Analytics 4 Under review

Remove Profile Picture

Please include the ability to remove (not change) profile picture and change to initial system default.
Guest about 1 year ago in RingCentral Web/Desktop App 5 Under review

Create Shareable Link to RCV Recordings

Currently RCV only allows you to share RCV recordings directly with participants in that specific meeting. It would be useful to have a direct link to the recording that anyone could access, sent by some other means (e-mail, IM, etc.). The inabili...
Dave Carlson 10 months ago in RingCentral Video 5 Under review

Feature to disable Beeping for Call Waiting in queues

We have call queues set up and when a call is waiting in a queue to speak with an employee, if that employee is logged into the queue but happens to be on a call, both parties on that call hear beeps. Our employees do not use physical phones. They...
Guest over 1 year ago in RingCentral Web/Desktop App 3 Under review

Save custom status

I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super use...
Luke Sipple almost 2 years ago in RingCentral Web/Desktop App 3 Under review

Auto reply SMS to missed calls

I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.
Guest over 1 year ago in RingCentral Web/Desktop App 5 Under review

Ability to Change Default Outgoing SMS Caller ID

Sometimes users want to send text message but want the recipient to see the main company number in the caller ID to protect private extensions. (Physicians may want patients to call staff back with questions, for example.) Currently the text sende...
Robert Wolf over 1 year ago in RingCentral Phone 7 Under review