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Group Texts with Tmobile

We can create a group SMS and it will show as sent as a group text . However, when a Tmobile number replies to the sent SMS to the group, we receive the response in an individual conversation. We cannot currenly send goups texts to Tmobile users. ...
Antares Crew 9 days ago in RingCentral Web/Desktop App 0 New

Prebuilt Reports- Ability to copy prebuilt reports into a customizable template

Would love the ability to be able to copy pre built reports to be able to manipulate them as we find fit.
Goga Miric 9 days ago in RingCentral Admin Portal 0 New

Mute incoming call notifications while currently on a call for Mobile App

while on a Carrier call, and RC Mobile App will have another call, mobile device will still ring. Requesting to have the same function with desktop app. Call waiting audio alert. Mobile app's option is only to enable or disable notification settin...
Tester Account 9 days ago in RingCentral Mobile App 0 New

Change Prompt Box Height in the IVR Menu. It's Too Small!

Please change the html element #greetingText on the Prompt tab of the IVR Menu on the Admin Portal. It's way too small to write anything out and see the results. I recommend a min-height property of 500px, as well as keeping the height: auto for t...
Michael Cyrus 9 days ago in RingCentral Admin Portal 0 New

URL Upload for Hold / Greeting Music

Please allow users to post a URL for their hold / greeting music. This allows us to program changing songs based on changes in month, day, time etc, using external web hosting capabilities. The burden is on the user to make sure the URL is a valid...
Michael Cyrus 9 days ago in RingCentral Admin Portal 0 New

Search Text in Adaptive Cards

We have notifications go into RingCentral from incoming webhooks in form of adaptive cards. They contain text that can be selected and even copied but cannot be searched within the RingCentral app. Would it be possible to update the search functio...
Adrian Feliciano 9 days ago in RingCentral Mobile App 0 New

Automated IVR - Call handling

Hello everyone, I am extremely excited out your auto IVR that handles your public calls initially. I would be interested in having that service for our business as it is interactive with clients. Let me know if you plan to roll it out to your Ring...
Carolina Rizzo 9 days ago in RingCentral Admin Portal 0 New

SSO feature similar to Google Workspace

User is requesting a feature similar to Google Workspace SSO. Once the the user get disabled in Google Workspace, it wont be able to log in using the RingCentral for Teams (SSO). Currently on RingCentral system, user have to log in to the stand al...
Maribel Lopez 10 days ago in RingCentral Admin Portal 0 New

Test Idea / SSO for Google Workspace

SSO for Google Workspace
Maribel Lopez 10 days ago in RingCentral Admin Portal 0 New

Average speed to answer per user

Cant achieve to calculate correctly the average speed for a user to answer a call
Gustavo Saade 10 days ago in RingCentral Analytics 0 Planned