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Simultaneous Call Queue Overflow to another Simultaneous Call Queue

Within the UC portal, it would be really useful if we can have a Simultaneous Call Queue Overflowing to another Simultaneous Call Queue. Only being able to use Overflow on Rotating Call Queue is very restrictive.
Guest over 1 year ago in RingCentral Contact Center 3 Will not implement

Agent AHT

We need to have a parameter that calculates the time spent on a task same as AHT but excluding the time spent waiting for a customer reply. By this, I can calculate a KPI for the agent as part of his evaluation. Currently, we can’t depend on the A...
Guest over 1 year ago in RingCentral Engage Digital 0 Will not implement

RingCentral Community shared links

it would be nice to be able to HIDE the RingCentral Community shared links so they do not clog up our WORK LINKS.
Guest over 1 year ago in RingCentral Web/Desktop App 2 Will not implement

Updates cause slowing on RingCentral Admin Portal

I know the website has been going through changes. The changes make the processing on the site VERY slow. It takes over 5 minutes to just log in each time. Admins have to access the website so the speed of the app does not help unfortunately
John Ramirez over 1 year ago in RingCentral Admin Portal 1 Will not implement

Having the capability to add 1,000 call queue members

Having the capability to add 1,000 call queue members, specially to those medical and government accounts.
Jessa Remo over 1 year ago in RingCentral Admin Portal 1 Will not implement

Scheduling for Call Queue Members

We'd like to schedule users to be added/removed from a Call Queue at specific times. For example, I'd like to schedule "John" to be added to a specific call queue at 9:30am tomorrow, and then removed from that queue at 1pm. Taking it one step furt...
Fady Kardoush over 1 year ago in RingCentral Admin Portal 1 Will not implement

Add more than 15 mins wait time in call queue

Add more than 15 mins wait time in call queue. This will allow the callers to stay on queue instead of calling back again.
Guest almost 2 years ago in RingCentral Admin Portal 6 Will not implement

Send email invites via the API

Instead of having to use the RingCentral web page to send invites to new users, it would be great if this could be done via the API instead.
Mike Robinson almost 2 years ago in Developer Platform and APIs 1 Will not implement

Make feedback for calls and meetings optional

Constantly being asked about the quality of a phone call and meeting is annoying. My other apps don't do this. Instead of putting that popup in our faces, can a button be added to the panel on the left that we can click to provide feedback when it...
Greg Widener Ext 1171 almost 2 years ago in RingCentral Web/Desktop App 3 Will not implement

Add start and schedule an audio conference to RC Desktop App

There is a start a video conference and schedule a video meeting under new actions of the RC App. The ability should also exist to "Start an audio Conference and Schedule an audio conference" under new actions and include invite with email.
Tracey Lulek almost 2 years ago in RingCentral Web/Desktop App 2 Will not implement