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Average abandon rate for a queue in Analytics Performance Reporting

This would be useful to determine how quickly the callers are abandoning the call. Are they leaving in less than the established threshold? This historical data would provide some much needed insight that would assist in making adjustments as need...
Guest about 1 year ago in RingCentral Analytics 1 Implemented

Update profile picture without having RC messaging

we have messaging disabled (because we use MS Teams) and cannot update profile pictures. The request is to have the ability to update the profile picture number without using messaging to do so.
Guest about 1 year ago in RingCentral Web/Desktop App 5 Implemented

Add additional tab to compute automatically the average wait time under performance reports

For the customer not to download manually the average wait time for all calls. System needs to have an automated version to compute the average wait time for all calls.
Raymond dela Cruz about 1 year ago in RingCentral Analytics 1 Implemented

Make RingCentral app for android and ios compatible for Microsoft Intune

Please make RC mobile app for ios and android 100% compatible with MS Intune where Microsoft edge is the default browser
Sharon Basinger over 1 year ago in RingCentral Mobile App 1 Implemented

Idea for Performance report

On the performance report it would be helpful to have the VM/Missed separated from the Missed calls. Currently we are going through the call log manually to separate them out. We have to keep track of how many calls ring through and make it to voi...
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Technical Capability to Move and Share Tasks to Other Windows/RC Users and For Assignees to be Tagged in Their Own Window

One (1) task is shared by multiple assignees (RC Users), several departments are contributing to fully accomplish 1 task. In the old classic app, RC Users can share/move tasks to other RC Users' windows/glip. In the new app, we are unable to share...
Maria Marbella over 1 year ago in RingCentral Mobile App / RingCentral Web/Desktop App 4 Implemented

Reporting for managers

It would be awesome to give managers access to see their team's call volume instead of them asking IT for it all the time.
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Please add OneDrive as a file upload option in the new RingCentral app.

In the RingCentral Classic (GLIP) app, there existed a plethora of file upload sources, not the least of which was the widely-used OneDrive platform. The new RingCentral app lacks these options. It only has the ability to attach files from the loc...
Ken Winfield over 1 year ago in RingCentral Web/Desktop App 1 Implemented

Add Launch URL capability to RingCentral App

This would allow us to launch external applications at the time of incoming call in the same way that we do when using the Phone app. Things like screen pops with additional information from our CRM can be initiated with this functionality.
Guest over 1 year ago in RingCentral Web/Desktop App 2 Implemented

Be able to set Total Talk Time as a set field For User

It would save me a lot of time from having to select this field many times throughout the day. Thanks!
Guest over 1 year ago in RingCentral Analytics 1 Implemented