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Make a Swap Users function

In our agency, some extensions are really tied to the program role, not the user. For example, our front desk staff. If a person who was in the role of our front desk support moved to a new job in the agency, they would not be keeping their extens...
Paul Dobbs 6 days ago in RingCentral Phone 0 New

Allow multiple users to view texts to the same phone number

Another service, GoTo Connect, allows for this feature, where inbound texts to a particular phone number, can be viewed by multiple users. This is important for us, especially for the after hours/ on call person. Just as the one "on-call" person o...
Office Main Line (for day and nighttime use) 6 days ago in RingCentral Mobile App 0 New

Sync Contacts with Workiz

Connect with Workiz
Alex Wells 6 days ago in RingCentral Integrations 1 Under review

Notification for threshold on data retention.

We'd like to receive a notification once you are nearing/reached your limit for data retention for better management of data. Possible scenarios: Keeping track of auto recorded calls that are about to be deleted. Managing cloud/computer storage.
Jairus Candelaria 6 days ago in RingCentral Admin Portal 0 New

Outbound Caller Name not updated with TMobile

While making outbound calls, my business name doesn't show up in the caller ID. It shows another place of business's name that isn't even in business anymore. How can this be resolved?
Missy Krippel 6 days ago in RingCentral Phone 0 New

add other RC users to an ongoing video call

I would like the option to add other ringcentral users to an ongoing video call by searching their name, and "ringing" them, rather than having to share a link or invite.
Ian Doyle 6 days ago in RingCentral Web/Desktop App 0 Under review

WFM Pro - Data feed into InView Performance Management

Ability for RingCentral WFM data to flow into CxOne Performance Management (InView) so create better dashboard and setup scheduled reporting for WFM data.
John Bruns 6 days ago in RingCentral Contact Center 0 New

Option to Dial 0 and be directed to call queue

Customer is asking to have an option on their users' phone to select 0 and gets routed to main call queue This is for users who do not have an active call.
Jenny Remolacio 6 days ago in RingCentral Admin Portal 0 New

Better fax failure messages and admin tracking dashboard

Our company works with fairly large files (5-30 pages long) that must be sent to different organizations exclusively by fax. We understand that the organizations that must receive these files also serve other companies in the country so our faxes ...
Dan Herrera 7 days ago in RingCentral Phone 0 Under review

HUD menu in Google Chrome Extension

We need both the Click-to-Dial functionality we get with the browser extension, but also need the HUD-Extensions in order to quickly transfer a call to an extension pinned in the HUD area of the desktop application. This is a quick 2-click way to ...
Bob MacAdam 7 days ago in RingCentral Web/Desktop App 0 Under review