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Modify Time for Analytics Report

The customer would like to have this feature such as modifying the report subscription, increment every 15 or 30 mins instead of hourly. They also wanted to have an immediate test like they can download it directly.
Bianca Serrano 7 days ago in RingCentral Analytics 0 New

Add a comments field to the Device Order process

It would be helpful to add a comments/notes field to the device order process to enter any information related to the order. IE: if for a specific project, group of new users or conference room/s that you do not have detail for yet or internal PO ...
Wayne Marcinczyk 7 days ago in Hardware 0 New

Option to always enter Do Not Disturb mode when in a meeting for all alerts from RC mobile and desktop app-including Messaging.

The auto DND when in a meeting for incoming calls is great however can it be build or a new feature be built for either all RC notifications to be auto DND while in a meeting or at least to include Messaging/Text notifications as well?
Tracey Lulek 7 days ago in RingCentral Mobile App 0 New

Add Auto Transcription

It would be a very useful tool so we can always go back to the conversation and review what have been discussed.
Mary Montenegro 7 days ago in RingCentral Mobile App 0 New

Requesting an option to delete a line key os user on presence

Requesting an option to delete a line key os user on presence This is convenient if the user(s) is designated to receive inbound calls only.
Richard Patungan 7 days ago in RingCentral Admin Portal 0 New

Email notifications

My boss has expressed that the email notifications are too much, and wanted them turned off. Currently there is no way to disable meeting notifications under specific criteria. For example, if I add someone as a co-host, they receive the email eve...
Alison Todd 7 days ago in RingCentral Meetings & Webinar 0 New

Call monitoring group to Performance report

Call monitoring group to Performance report - Call monitoring groups should also be included in the list to filter for the performance report
Jessa Remo 7 days ago in RingCentral Admin Portal 0 New

Export Performance analytics in a specific time period (Month) to be broken down by day not summed.

Managers would find this helpfulIt is useful because you can see total # of calls an employee did on a daily basis instead of the lump sum of the time period. You guys basically already have this data in the graph. If it can just be exported in a ...
Janette Flores 7 days ago in RingCentral Analytics 0 New

Support for Presenter Overlay (macOS Sonoma)

macOS Sonoma just released today, and it has a new feature called Presenter Overlay, which is already supported by Zoom. Essentially you can place your live talkinghead on top of whatever you're sharing.
Chris Rosa 8 days ago in RingCentral Meetings & Webinar 0 New

Mac app status bar indicator when on call

When on a call in Mac app, it would be useful to have an icon in the status bar at the top showing in call. So if other party hangs up, I would want to know that the call has ended. This is useful when multi-tasking and the RingCentral app is not ...
Jacob Gur 8 days ago in RingCentral Web/Desktop App 0 New