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call spying - OFF

Currently, we can see who everyone in the company is talking to, for how long, etc. We do NOT want that available to most of the team as we deem it a privacy issue.
Maggie Castillo 12 months ago in RingCentral Phone 1 Needs more information

when call forwards it would be convenient to display the extension it was forwarded from

to track and know which department is forwarding the call so users have an idea of the nature of the call that has been forwarded
Emily Dannenbrink 12 months ago in RingCentral Mobile App 2 Needs more information

Hello, I have an application in my dental software that requires a simultaneous ring function to display patient information on our workstations. I was hoping to add a feature that when calls are directed into the que it will also ring to that external number as well. Is this possible?

we want that all members on the group will ring simoultaneous at the same time an external number
Guest about 1 year ago in RingCentral Web/Desktop App 1 Needs more information

click to dial feature for - RingCentral Contact Center Voice

RingCentral Contact Center Voice / article 1160 - it would be helpful if it would have a click to dial feature
Guest about 1 year ago in RingCentral Contact Center 1 Needs more information

Not available Keystroke command

In my unit, we are constantly at our desks and then away taking orders, then talking with builders. Adding a keyboard command to put the app in the Not Available mode would be very beneficial
John Bullock about 1 year ago in RingCentral Web/Desktop App 1 Needs more information

Custom Display Name for Call Queues

There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the...
Guest over 1 year ago in RingCentral Admin Portal 1 Needs more information

Be able to allow/restrict video recordings for RingCentral Video to certain users

Be able to allow/restrict video recordings for RingCentral Video to certain users
Rona Orenstein over 1 year ago in RingCentral Admin Portal / RingCentral Video 2 Needs more information

Play announcement "press 1" on call Queue

we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment....
PCPLUS NETWORKS about 2 years ago in RingCentral Web/Desktop App 5 Needs more information