All ideas

Currently, we can see who everyone in the company is talking to, for how long, etc. We do NOT want that available to most of the team as we deem it a privacy issue.

to track and know which department is forwarding the call so users have an idea of the nature of the call that has been forwarded

we want that all members on the group will ring simoultaneous at the same time an external number

RingCentral Contact Center Voice / article 1160 - it would be helpful if it would have a click to dial feature

In my unit, we are constantly at our desks and then away taking orders, then talking with builders. Adding a keyboard command to put the app in the Not Available mode would be very beneficial

There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the...

I need help I need help knowing how to make a Vance IVR

If you have two screens (ex. a monitor and laptop screen) with different scaling levels (ex. 150% and 100%), then when you drag the RC Phone window between the two screens, it doesn't auto-resize itself correctly the first time. Note: Windows scal...