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add video virtual background option to settings

Zoom already has this feature available. Your system is powered by Zoom right?
Guest over 2 years ago in RingCentral Meetings & Webinar 4 Already exists

Make un-assigning a number less cumbersome

I've had several scenarios where I needed to un-assign a particular number from a user and return it to our pool of available numbers. Currently, in order to complete that process, I have to: Create a temporary extension. > move the number to t...
Guest almost 3 years ago in RingCentral Admin Portal 0 Already exists

More notification choices...

Right now missed calls, faxes and voicemail notification are all mixed together. I don't need to know about missed calls but I do need to know about voicemails. We have too many notification as it stands. It would be great to have one less.
Guest about 4 years ago in RingCentral Web/Desktop App 3 Already exists

Pull longer term reports

It would be helpful to see report trends/graphs for periods longer than 2 months
Benjamin Gu 11 months ago in RingCentral Analytics 1 Already exists

Make a report that shows where users are logged into RingCentral

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.
Dominik Chandler 12 months ago in RingCentral Analytics 1 Already exists

Reports by Time Range

Would like to be able to generate a daily report for our night shift (1800-0600). Currently, the only way to do this is to pick a date and time range and it will only generate a report for that specific date. Current daily report is 0000-2359.
Bob Foertsch about 1 year ago in RingCentral Analytics 1 Already exists

Integrate RingCentral app with Call Center Phone status

Our Call Center employees are receiving calls on their RingCentral App while on the phone via Call Center MaxAgent. It would be helpful for the RingCentral app to recognize when their line is busy so they don't receive the phone call pop-up from R...
Kimberly Shingle over 1 year ago in RingCentral Contact Center 2 Already exists

Paging from and to the RingCentral Desktop App

Currently, RingCentral only allows paging from a supported physical phone or a RingCentral Mobile app. Many users I have worked with have expressed frustration with this since many companies working with RingCentral are migrating from users using ...
Safari Admin over 1 year ago in RingCentral Web/Desktop App 3 Already exists

Update CNAM

Our caller ID is coming up as American Airlines. This is very misleading to our customers. After speaking with a tech support agent, he said that a CNAM database needs to be updated. There has to be a way for this not to happen so the correct name...
Guest over 1 year ago in RingCentral Phone 1 Already exists

I need to change my default to UK calendar settings eg in UK today is 6/8/21 not 8/6/21

It is confusing having American settings.
Guest almost 2 years ago in RingCentral Admin Portal 1 Already exists