All ideas

Zoom already has this feature available. Your system is powered by Zoom right?

I've had several scenarios where I needed to un-assign a particular number from a user and return it to our pool of available numbers. Currently, in order to complete that process, I have to: Create a temporary extension. > move the number to t...

Right now missed calls, faxes and voicemail notification are all mixed together. I don't need to know about missed calls but I do need to know about voicemails. We have too many notification as it stands. It would be great to have one less.

It would be helpful to see report trends/graphs for periods longer than 2 months

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.

Would like to be able to generate a daily report for our night shift (1800-0600). Currently, the only way to do this is to pick a date and time range and it will only generate a report for that specific date. Current daily report is 0000-2359.

Our Call Center employees are receiving calls on their RingCentral App while on the phone via Call Center MaxAgent. It would be helpful for the RingCentral app to recognize when their line is busy so they don't receive the phone call pop-up from R...

Currently, RingCentral only allows paging from a supported physical phone or a RingCentral Mobile app. Many users I have worked with have expressed frustration with this since many companies working with RingCentral are migrating from users using ...

Our caller ID is coming up as American Airlines. This is very misleading to our customers. After speaking with a tech support agent, he said that a CNAM database needs to be updated. There has to be a way for this not to happen so the correct name...

It is confusing having American settings.