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Live Queue Agent/Monitoring

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
Sara B. about 1 year ago in RingCentral Analytics 1 Already exists

Update your help and support to reflect the current version

My video is mirrored in RingCentral. That needs to be fixed. According to your help and support files, there should be a setting for that. There IS NO SETTING IN THE APP. Yes, I updated, No it is not there. FIX YOUR HELP SCREEN OR FIX THE APP. Eit...
D Isaacson about 1 year ago in RingCentral Video 2 Already exists

Service Status Alerts Subscription

Will be great if we can have the option to receive the issues reported in the Ring Central status portal in an email notification. This morning and issue was reported in the staus portal and I couldn't find the option to receive those notifications.
Nestor Guzman Monroy about 1 year ago in RingCentral Admin Portal 1 Already exists

Be able report multiple calls on one report

We have about 10 numbers we like to monitor. Would be good to receive one report instead of multiple. Or not have to filter a larger report.
Guest about 1 year ago in RingCentral Analytics 2 Already exists

Delete User Messages

Example: User A was working for us, but then left for another opportunity. User B joined the company. Instead of creating a new User we changed the name of User A to User B. So all the messaging History is still there. Wanting to remove all histor...
Chris Call about 1 year ago in RingCentral Web/Desktop App 1 Already exists

Screen Share with Audio

We would love to screen share with audio on the windows desktop app. I dislike having to long into on the browser to use this feature since our whole team uses the windows desktop app
Fatmir Xhilaj about 1 year ago in RingCentral Web/Desktop App 2 Already exists

Ring Central Support by Phone - Improve Menus

The menuing system for support phone calls is far less than optimal. I have noted that it takes on average, 5 minutes to get past the menus to be queued to talk with someone. I always get an immediate answer when it does queue, so there is no comp...
Mark Santos about 1 year ago in RingCentral Contact Center 2 Already exists

Ability to see avg/calls daily per month excluding business days

This would allow you to see the average amount of phone calls each user makes for an entire month excluding business days
Guest about 1 year ago in RingCentral Analytics 1 Already exists

QoS Download file Data Dictionary

When I download a report, it has more fields but it's not clear what all the columns are for. Which columns are representing the caller and which are the called?
Connie Skrivseth about 1 year ago in RingCentral Analytics 1 Already exists

Direct hotline for Developer Team (API)

It would be better if RingCentral has a developer hotline, a front facing developer team (API) aside from the integration team. Customers would appreciate full customer service like with other products where folks can call in to support.
Vince Vales Jr about 1 year ago in Developer Platform and APIs 1 Already exists