All ideas

In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform

super admin profile to have more powerful access to filter call logs per sites and groups have more group manager so that the call log filtering wont be limited to the group manager in charge of the site

Our staff love to use the "reactions" type emojis within a video meeting. This will allow participates to interact within the meeting and not have to talk. This would be a huge benefit to the Video platform. :)

Currently, if you are on a Call Queue call you can receive a personal (direct) call at the same time and can switch to that call, reject it, etc. We have some smaller call queues where it would be beneficial for one person to be able to pick up mu...

Due to Meetings App being sunsetted, the Outlook plugin no longer works. Unfortunately, users are now unable to create meetings within a calendar event that has already been created. Very frustrating when something so simple yet super helpful to h...

Salesforce Adapter needs to support the integrated softphone option the way CMax client does.

Salesforce Adapter is showing inactive agents in search. It needs to hide these to match the CMax client.

Corporate Directory search in the Salesforce Adapter is case sensitive. It needs to be insensitive to match Cmax client.

User would like to have the option to do Call forwarding from User to User using the RC Unified app. Call forwarding works in RC Phone - but users are migrating all their member in using RC App (Unified).

You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.