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Call queue member, to have the ability to receive call even when on an active phone call

In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform
Wilhelmina Regal over 1 year ago in RingCentral Web/Desktop App 5 Implemented

super admin profile to have more powerful access to filter call logs per sites and groups

super admin profile to have more powerful access to filter call logs per sites and groups have more group manager so that the call log filtering wont be limited to the group manager in charge of the site
Guest over 1 year ago in RingCentral Analytics 1 Implemented

RingCentral Video - Reactions

Our staff love to use the "reactions" type emojis within a video meeting. This will allow participates to interact within the meeting and not have to talk. This would be a huge benefit to the Video platform. :)
Jessica Esperson over 1 year ago in RingCentral Video 2 Implemented

Allow handling of multiple Call Queue calls

Currently, if you are on a Call Queue call you can receive a personal (direct) call at the same time and can switch to that call, reject it, etc. We have some smaller call queues where it would be beneficial for one person to be able to pick up mu...
James Dunn over 1 year ago in RingCentral Phone 9 Implemented

RingCentral Meeting/Video Outlook plugin Sunset

Due to Meetings App being sunsetted, the Outlook plugin no longer works. Unfortunately, users are now unable to create meetings within a calendar event that has already been created. Very frustrating when something so simple yet super helpful to h...
Ivan Ortiz over 1 year ago in RingCentral Video 1 Implemented

Salesforce Adapter needs integrated softphone option

Salesforce Adapter needs to support the integrated softphone option the way CMax client does.
Jacob Beach over 1 year ago in RingCentral Contact Center 0 Implemented

Salesforce Adapter shows inactive agents in search

Salesforce Adapter is showing inactive agents in search. It needs to hide these to match the CMax client.
Jacob Beach over 1 year ago in RingCentral Contact Center 0 Implemented

Salesforce Adapter needs seach to be case insensitive

Corporate Directory search in the Salesforce Adapter is case sensitive. It needs to be insensitive to match Cmax client.
Jacob Beach over 1 year ago in RingCentral Contact Center 0 Implemented

Allow RC App(Unified) as Call forwarding - aside from the RC Phone App

User would like to have the option to do Call forwarding from User to User using the RC Unified app. Call forwarding works in RC Phone - but users are migrating all their member in using RC App (Unified).
Guest over 1 year ago in RingCentral Web/Desktop App 6 Implemented

More Personalized Experience + Keyboard Shortcuts in the RingCentral App

You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.
Guest over 1 year ago in RingCentral Web/Desktop App 4 Implemented