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Add a text message queue similar to the call queue

Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As ...
Mikel Berger over 1 year ago in RingCentral Phone 11 Planned

Search Contacts by Nickname, Custom ID or Practically Any Field

Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (e...
Raihan Rahman about 1 month ago in RingCentral Web/Desktop App 2 Under review

Adjust how missed calls are categorized for group calls

Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.
Zoe Ratchford over 2 years ago in RingCentral Analytics 40 Future consideration

Set Intercom Feature In Bulk.

When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom templat...
Nate Graham 3 months ago in RingCentral Admin Portal 1 Under review

Add time stamps to emojis / reactions to messages

We commonly have team members use emoji's react to posts. When performing investigations we have found there does not seems to be a way to see a time stamp of when the user reacted with an emoji to a post and we can only see the date/timestamp of ...
Derek Cotton 21 days ago in RingCentral Web/Desktop App 0 Under review

Create a custom answering rule on Mobile APP

Users should be able to create a custom rule on the mobile up for holidays to forward to a voicemail.
Joseph Gorospe 4 days ago in Developer Platform and APIs 0 Under review

Include incoming number on iOS income-call screen

On incoming calls via the iOS app, all that shows is the "Caller ID" name. A lot of the time, that name is simply the name of a city that the area code is from. The phone number itself is not shown. It would be very useful to see the phone number ...
Allan Fogul 4 days ago in RingCentral Mobile App 0 Under review

Need to access contacts from Windows App

It is not possible to access Outlook contacts, or have the app access the contacts directly from our Exchange server. Neither can I click Call on the contact in Outlook, as the RingCentral app doesn't connect to Microsoft Telephony Services. A pho...
Bryan Starr 4 days ago in RingCentral Web/Desktop App 0 Under review

Act! CRM

I wish you integrated with Act! CRM
Tague Goodhue 4 days ago in RingCentral Integrations 1 Future consideration

QM Pro - Ability to see skill on Interaction when evaluating

When performing and evaluation from an Interaction it would be great to see the Skill Name in the Interaction details.
Pete Ingaunis 24 days ago in RingCentral Contact Center 0 Under review