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Ability to download csv from License & Inventory Tab

Please add the ability to download from the License & Inventory Tab from within the Admin Portal - this will allow us to cross reference between Users and the Licenses assigned to match the invoice statements sent.
Ty Stephens over 1 year ago in RingCentral Admin Portal 1 Implemented

Allow users to pickup a call ringing on another Extension

Most phone systems allow something like a "pickup group" which gives users in the same group the permission to pickup a ringing call on another extension. For example, lets say we have 10 users in a queue and 3 are away from their desk. However, o...
Guest almost 2 years ago in RingCentral Phone 3 Implemented

It should be possible to selected or deselect individually Days in the analysis

Hello everyone, we currently have the problem that we get wrong information in the average analysis because holidays, sick days, saturdays and sundays are calculated. It should be possible to select or deselect the individual days. It is possible ...
Guest over 1 year ago in RingCentral Analytics 1 Implemented

More Personalized Experience + Keyboard Shortcuts in the RingCentral App

You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.
Guest about 1 year ago in RingCentral Web/Desktop App 4 Implemented

Daily time frame call analytics

I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would...
Kyle Bohman 7 months ago in RingCentral Analytics 1 Implemented

Option to turn off Active Speaker Expansion in Gallery View of RC Video Meeting

In gallery view the active user's window slightly expands and zooms in and out as people converse. This is visually distracting, especially during conversations with multiple people. I suggest having the option for users to turn this feature off. ...
Guest over 1 year ago in RingCentral Video 3 Implemented

Forward Call Queue to another Call Queue

Only option right now is to forward to a user from what I can tell.
Alicia Gates over 1 year ago in RingCentral Phone 2 Implemented

Create a report to see the total call volume broken down by each hour of the day

Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs
Guest 11 months ago in RingCentral Analytics 2 Implemented

Allow the operator extention to be call queue

I need all of my business lines to ring as the operator because I am not always available but I also need to be able to text from my main company number. The message needs to play when a customer calls my company so removing the option to press 0 ...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Implemented

Filter non-business hours out of RingCentral Analytics Portal reports

It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.
Guest almost 2 years ago in RingCentral Analytics 5 Implemented