All ideas

It would be helpful to see report trends/graphs for periods longer than 2 months

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.

It would be nice to have the ability to create a report (and export to excel) showing the number of calls received by hour per date, example below. This can easily be used to gauge how busy our team is by hour with calls. 6:00 7:00 8:00 9:00 10:00...

Increase days for data retention

Add Report for Group Managers to see Missing Calls

I would like to set Do Not Disturb for a while, and not need to remember to turn it off again.

Need a metric on how many calls go to voicemail and what time of day they are going to voicemail. This will help determine staffing.

We need to be able to stop sending SMS messages to customers who reply with "STOP". We also need to ensure SMS messages are not sent to people on the federal Do Not Call list.

An easy-to-use way to navigate through your company's different departments and connect with people. This is especially important when working remote and you need help from a different department and you aren't exactly sure who is around to help. ...

Would be great to be able to schedule subscriptions for weekdays only so I don't get unnecessary reports in my inbox over the weekend.