All ideas

I would like to be able to set up a global missed call notification emails to go out to my customer care team so they can know when call are being missed on any future and current number in my organization

To reflect the recipient's name in the cover page even without saving the recipient's fax number in the contacts.

Add JobNimbus App to simplify my calls with their customer service software

Need to include multiple screen sharing option, that realy helps

I purchase new phone lines almost every week as my company grows. Every time I add a new line, I must call the customer support line and open a case to have the new line reprovisioned to allow the SMS feature. I must spend a MINIMUM of 20 minutes ...

It would be beneficial to be able to change how many time the IVR must be played before it automatically rings an extension. Having to sit through it 3 times seems like a long time.

As a Director, I somethings get added or escalated to on cases. If I go into a case that I did not open but add a comment, it shows that my comment is being added as the requestors name when it should appear from me.

Within the Billing Items view it would be useful to see the department that users are linked to. For us, all staff have a department set but we use the Site attribute sparingly. This makes it difficult to link billing items to the correct cost cen...

If someone is on a call and we intercom them, they and the other person on the call can hear what we are saying.

We as a agency should be able to read all text response from client. Zipwhip allows every producer to read the agency text messages. If a producer is not at work, all of the producers should be able to access the text and respond to a client. This...