All ideas

Answered Call/Total Calls in the big area Abandoned/VM redirects AND Overflowed in the little boxed at the bottom

Meeting co-host need to rename other co-hosts

Turn off queue automatically if agent is inactive on computer for x amount of time.

It would be great to run most customized Analytics. I like to look the analytics for each month on each of our phone numbers. However, I would like to see more fields to choose from to get more details analytics. I would like to be able to choose ...

The URL should be easily shareable and lead to an interactive calendar that shows our availability based on our google/outlook calendar sync. They should be able to select open dates and times as well as input a reason or topic for the meeting.

This is specific to QM recording. With a requirement to provide access to only particular team members for training purposes, to live monitor or playback recordings via Interactions, but not grant access to all team members (just those who are tra...

we need to send an automated voicemail to the client if we call someone and for some reason the call is disconnected or can't go through?

We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inb...

Enable the downloading of incoming and outgoing of fax report feature.

Make it so when you go invisible, DND is enabled as well so you do not get calls. We have receptionist that sometimes leave during office hours and the DND status makes it look like they are in the office still when they are not.