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Some snappy features missing

The desktop app does not have a easy way to delete all the records. Or often referred to as a delete all command. Another great feature it's lacking the ability to leave notes on numbers a lot less difficult than it already is. This would be reall...
Cypress Devil 11 months ago in RingCentral Web/Desktop App 1 Under review

Transfer a Conference Call

Need the functionality to take a conference call and transfer it. Currently when you attempt to transfer the call, the transfer button is greyed out.
Jessica Esperson almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Live Dictation of Phone Calls and Meetings (Speech-to-text)

Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.
Daniel Raiche almost 3 years ago in RingCentral Phone 0 Under review

Push SMS notifications to an RC Team

Hello, My company uses a service that only utilizes email and SMS to push notifications. I would like to be able to assign a generic phone number to an RC Team so we can get a notification in said team. Unfortunately, the E-Mail option would just ...
Andy Wetterhan almost 3 years ago in RingCentral Web/Desktop App 0 Under review

Allow user to delete all call in call log outgoing and incoming

Allow user to delete all call in call log outgoing and incoming
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Under review

Ability to customize the dial pad size

The most current version of the RC App (22.1.31.106750) has shrunk the dial pad to about half of it's normal size. This makes it difficult to dial out or read the keypad. The recommendation is a setting that allows you to adjust the size of the di...
Paul Vazquez almost 2 years ago in RingCentral Mobile App 0 Under review

Independent Evaluation Not Tied to an Interaction

We need Ring Central to give us the ability to create an independent evaluation not tied to an interaction (call or email) that are sent in RC Contact Center. We need to evaluate live chats and back office items that are not handled in Ring Central.
Brenda Orozco almost 2 years ago in RingCentral Contact Center 2 Needs more information

have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones.

have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones. Also to have an option on Limited extensions group to download the information and have a print out of it.
Tadeus Joseph Biala almost 2 years ago in RingCentral Admin Portal 0 Under review

Development Team - The proper use of the ignore button on an incoming call

When in a meeting via another online tool you get interrupted with a phone call. Pressing ignore does not get the call ignored it continues to ring. This disrupts all parties in the meeting. The feature of ignore should be that once pressed the ca...
Lisa Williams almost 2 years ago in RingCentral Phone 0 Under review

Integration with the FreshWorks suite such as FreshService, FreshSales or FreshDesk

Integration for UC and CC with the hugely popular FreshWorks suite of SaaS applications. This should work just like the new ServiceNow Integrations.
Martin ODonnell 11 months ago in RingCentral Phone 1 Future consideration